Odalys García Vásquez

Bilingual (English/Spanish) Client Support professional with a Bachelor's degree in International Business and direct experience in freight forwarding operations and account management. Currently supporting 50+ active accounts at a freight forwarding company — coordinating international shipment consolidations, delivering booking confirmations, tracking container status, and handling client communication in both English and Spanish. Combines strong logistics knowledge (ocean freight, Incoterms, customs procedures, cargo documentation) with the financial acumen and organizational discipline to thrive in a fast-paced, global environment.

Customer Service Representative at Vanguard Logistics México (2026-01 – Present)

Serve as the primary point of contact for 50+ active client accounts, managing all freight consolidation inquiries and coordinating international shipments.

• Serve as the primary point of contact for 50+ active client accounts (30 regular, 20 intermittent), managing all freight consolidation inquiries including booking confirmations, shipment status, and documentation requests.
• Coordinate 20–30 weekly international shipment consolidations, tracking container status across global routes and communicating real-time updates to clients and operations teams.
• Handle all client communication bilingually — English with international counterparts and carriers, Spanish with domestic accounts — consistently resolving inquiries within the same business day.
• Prepare freight quotations and produce daily and weekly consolidation reports distributed to clients and management.
• Collaborate with global agents across multiple time zones via company TMS platform, Microsoft Teams, and Outlook to ensure accurate, end-to-end shipment execution.

Operations & Procurement Manager at Autobuses Trail Travel S.A. de C.V. (2023-01 – 2025-12)

Directed daily operations for a 38-vehicle passenger fleet, leading a team of 80 operational and administrative staff across multiple routes and service lines.

• Directed daily operations for a 38-vehicle passenger fleet, leading a team of 80 operational and administrative staff across multiple routes and service lines.
• Managed procurement for 30–40 active suppliers, securing consistent supply of diesel, spare parts, uniforms, and materials to maintain uninterrupted fleet service.
• Negotiated and closed financing agreements for bus and Sprinter acquisitions, managing the full procurement cycle from vendor evaluation to delivery.
• Led supplier bidding processes — issuing RFQs, evaluating proposals, and negotiating contracts — to optimize cost and service quality.
• Oversaw fleet insurance portfolio, GPS tracking, and preventive maintenance scheduling to minimize operational downtime.

Treasury Analyst at Autobuses Trail Travel S.A. de C.V. (2023-01 – 2025-12)

Controlled monthly treasury of MXN $2.8M in cash and MXN $4M+ in bank accounts, maintaining full accountability for all company inflows and outflows.

• Controlled a monthly treasury of MXN $2.8M in cash and MXN $4M+ in bank accounts, maintaining full accountability for all company inflows and outflows.
• Authorized all company expenditures and conducted reconciliations via SIBUS, ensuring accurate financial records across all periods.
• Managed the complete monthly invoicing cycle for all sales and services, reconciling each transaction against bank statements.

Package & Logistics Coordinator at Autobuses Trail Travel S.A. de C.V. (2023-01 – 2025-12)

Administered end-to-end handling of passenger packages, coordinating logistics and resolving client disputes for lost or delayed items.

• Administered end-to-end handling of passenger packages, coordinating logistics and resolving client disputes for lost or delayed items.
• Authorized operator salary payments and coordinated ground towing quotations and case follow-up.

Sales – Professional Internship at Grupo Daza Merino (2022-01 – 2023-12)

Conducted market research to support the launch of new product lines and built a client portfolio from scratch.

• Conducted market research to support the launch of new product lines and identify growth opportunities.
• Built a client portfolio from scratch through direct prospecting and relationship development.

Bachelor's Degree in International Business – Universidad Autónoma de Tlaxcala