Ofelia Giordano Garibay

Executive Assistant and Business Operations professional with over 12 years of experience supporting executives, coordinating cross-functional projects, managing business operations, and improving organizational processes. Skilled in executive support, project coordination, client communication, budgeting, logistics, vendor management, and event planning. Known for anticipating needs, solving problems proactively, coordinating multiple priorities simultaneously, and ensuring projects are completed efficiently while maintaining exceptional client service.

I thrive in fast-paced environments where organization, communication, and attention to detail are essential.

Business Operations Coordinator - EnlaceMX

(2025-01)

• Coordinate operational and administrative projects to improve internal business processes.
• Support ISO certification initiatives by organizing documentation, tracking requirements, and coordinating follow-up activities.
• Prepare executive presentations, reports, and business documentation.
• Monitor KPIs and project milestones to ensure timely completion.
• Coordinate communication between departments and stakeholders.
• Identify opportunities for operational improvements and implement practical solutions.

Project Coordinator & Client Success Manager - Lombardini Marketing Agency

(2024-01)

• Serve as the main point of contact between clients and the creative team.
• Develop project briefs and translate client ideas into actionable plans.
• Coordinate designers, copywriters, and marketing specialists to meet project deadlines.
• Monitor project timelines and ensure deliverables meet client expectations.
• Facilitate communication between clients and internal teams throughout each project.
• Maintain high levels of client satisfaction through proactive follow-up and organization.

Operations & Events Manager - Lakeside Icepark

(2021-01 - 2025-12)

• Coordinated business operations while providing executive support for national and international projects.
• Planned and managed corporate and sporting events from concept to execution.
• Organized executive travel, accommodations, meetings, and logistics.
• Negotiated with vendors and managed supplier relationships to optimize costs.
• Led enrollment strategies that increased student registrations.
• Coordinated marketing initiatives to attract new customers and strengthen brand awareness.
• Supervised teams and monitored operational performance.

Operations Manager - ITAKT

(2018-01 - 2026-12)

• Direct day-to-day business operations, purchasing, logistics, budgeting, and administrative processes.
• Coordinate corporate catering events and client communications.
• Manage supplier negotiations and purchasing strategies.
• Prepare budgets, quotations, and operational reports.
• Supervise payroll, contracts, inventory, and financial processes.
• Ensure excellent customer service while maintaining operational efficiency.

Business Operations & Marketing Consultant - Freelance Consultant

(2017-01 - 2025-12)

• Support companies with project coordination and business operations.
• Organize executive calendars, meetings, presentations, and reports.
• Coordinate client communications and follow-up.
• Develop operational workflows and improve internal processes.
• Collaborate with multidisciplinary teams to deliver projects successfully.

Executive Assistant - Universidad La Salle

(2015-01 - 2017-12)

• Supported the Director of Continuing Education in administrative and operational activities.
• Coordinated graduate academic programs and faculty schedules.
• Organized executive meetings, institutional events, and internal projects.
• Managed documentation, payroll coordination, and administrative processes.
• Served as liaison between faculty members, students, and university leadership.

Creativity Manager - Imangroup Agency

(2013-01 - 2015-12)

• Coordinated experiential marketing campaigns for major brands including Volkswagen, Exa FM, and Televisa.
• Managed project logistics and client communications.
• Prepared creative briefs and coordinated production teams.
• Supervised campaign execution and ensured project quality standards.

Bachelor's Degree - Graphic Design - Universidad La Salle

Visual Merchandising - IED Madrid