Omar Flores

i have been doing this type of job since 2002 in one trate or the other, I have dealt with people and tech support specialties since 2002

I like to learn new ways of doing a Job always open for feed back yet give me an option on that feedback

I can do any job at hand if you take thte time to show me how to, great team player yet I can work alone as well

Freelance IT Support Specialist.

• Jun. 2002 – Present Day Fix, update Software on PC, laptops, and Handheld devices. Upgrade hardware on desktop computers and laptops. Diagnostics, hardware, SoftWare, recover HD and Data ready for Formatting from zero, General Maintenance.
• March 7 - still working to date construction: Build walls, concrete and brick, drywall, sheetrock paint, concrete roof and flooring, tile in home and outdoors gardening, electricity, build windows and place them in their position.
• Jan 13 2022 - march 3 2022 Technical support Spot On: Help customer with the app or the hardware, how to unlock the app if the recipe did not print, how to do the every day count Software updates and or change the equipment - Sep. 6th 2019, Dic., 31 2021 Bilingual It Support Specialist, Tech mahindra: Recover data from missing Emails, Shared Folders, Shared Emails. Look up Client through Active Directory to make sure they are active and the account is not locked. Outlook, slack, Teams, MS Office common issues. VM, Cisco, Any Connect issues.

Avaya

Common issues. Workarounds such as Windows issues freezing, locking, slow performance, and other Windows common issues, creating tickets and follow up to make sure the issue is resolved.

Customer

Service and Sales rep.

American Express

• Nov. 27 2016 - Aug., 30 2018 Help the card member with their payments, if they have any questions on their Bill or specific product or possible fraud or mischarge on the Bill. Analyze the client on their spending habits and depending on the info. I would offer a better product that would best suit their spending type. Bilingual IT Support Specialist, CompuCom.
• October. 2015 – Sept. 2016 Assis Intel Agents with issues such as: Outlook issues, Cloud storage, printing through the cloud, remote Access to client PC to Fix display issues, fix Internet issues, adapter issues, worked on recovering data from backups, Create tickets and do follow up for next steps.

what I can prove is high school yet I have done courses on tech service webpage development, Os and hardware, linux,.

have leraned the sales role if needed have leearned that Customer service and Ampathy come first