Oscar Varela

A professional who is always eager to grow and to complete tasks and projects that provide purpose to clients; consistently interested in learning different tools and skills that help the team achieve results. Also, enjoys working with multidisciplinary teams that offer various perspectives and adapt to decisions and objectives.

Configuration Specialist / SMB Project Management Operations at TigerConnect (2024/05 – Present)

Software setup and customer training related to the software and product purchased to ensure customers can communicate and use medical workflows while maintaining HIPAA compliance. Operationally, responsible for assigning resources for SMB projects and forecasting resources and scope for Enterprise projects. Generate reports and dashboards regarding the availability of all professional services resources and project metrics.

Ensure that Salesforce and Kantata are updated with tags and other fields to facilitate easy tracking of KPIs for the PS area.

Advisor: Technical Data Analyst at MEDACX (Medallia) (2022/02 – 2024/04)

Part of teams that deliver implementations of Customer Experience dashboards and workflows for customers using Medallia, helping them to understand the Voice of the customer and advise how they can improve. This includes data analysis from the surveys or other values using the platform and additional software. Also lead work teams to deliver new programs or complete/partial revamps of existing programs.

• Customers that I worked with include Walmart Mexico, Generali, IBM, Payclip

Project Manager / Tester at STORY DEV TEAM (2021/01 – 2022/02)

Managed the project's schedule, assisted with the internal budget, and designed the price list for additional projects. Also serve as one of the main testers to ensure the products look perfect visually and that the users' instructions trigger the correct responses.

Design Engineer & Project Management at GEMPSA de México (2019/07 – 2022/02)

Designed various pieces, components, and assemblies using CAD software, assisted with budgeting and pricing for each project, and monitored the manufacturing process to make necessary adjustments or add additional pieces. Additionally, I was part of the team planning location expansion, which included managing budgets, standardizing processes, and establishing security protocols.

Master of Engineering Management (MEM) in Engineering Management – ITESM - Campus Estado de México (2019 – 2021)