Patricia Burgos

Administrative professional with 5+ years of experience supporting remote operations, coordinating schedules, maintaining confidential records, and assisting clients in English and Spanish. Bachelor's degree in Biology with academic experience in laboratory research, medical terminology, quality documentation, and scientific data management. Experienced working in healthcare-related environments through medical interpretation operations and laboratory research.

Recognized for exceptional organization, attention to detail, and the ability to manage multiple priorities while maintaining accuracy and confidentiality. Seeking opportunities in medical administration, clinical operations, clinical research support, or healthcare coordination.

Interpreting Manager at Certified Interpreting Services (CIS) (2024-01 – Present)

• Coordinate daily operations for a remote interpreting workforce, ensuring timely service delivery and operational efficiency.
• Maintain accurate operational records, reports, and service documentation.
• Monitor performance metrics and identify opportunities for workflow improvements.
• Collaborate with Scheduling, Operations, Client Services, and Sales teams to ensure service quality.
• Resolve escalated service issues while maintaining client satisfaction.
• Communicate daily with English-speaking clients and interpreters in a fast-paced environment.

Scheduling Coordinator at Certified Interpreting Services (CIS) (2024-01 – Present)

• Coordinated interpreter coverage for medical and non-medical appointments.
• Managed appointment scheduling using internal CRM systems.
• Maintained confidential client information and scheduling records.
• Communicated with healthcare facilities, clients, and interpreters to resolve scheduling conflicts.
• Prioritized urgent requests while maintaining high service quality.
• Performed administrative tasks while managing a high volume of daily requests.

Team Leader (Customer Service) at Augusta Sportswear (2021-05 – 2023-12)

• Supervised daily operations for a customer service team.
• Trained new employees on company systems and procedures.
• Prepared reports, documentation, and business correspondence in English.
• Coordinated with multiple departments to resolve complex customer issues.
• Organized workloads and monitored operational priorities.

Credits & Returns Specialist at Augusta Sportswear (2021-05 – 2023-12)

• Processed returns, credits, and account updates with a high degree of accuracy.
• Maintained customer records and transaction documentation.
• Reviewed documentation before processing requests.
• Investigated discrepancies and coordinated with internal departments to resolve issues.
• Responded to customer inquiries while ensuring compliance with company procedures.

Laboratory Technician (Neurophysiology Laboratory) at Centro de Investigaciones Regionales "Dr. Hideyo Noguchi" (2019-02 – 2020-01)

• Supported Alzheimer's disease research projects through laboratory and administrative activities.
• Maintained laboratory databases, research records, and scientific documentation.
• Entered, verified, and reviewed research data using Microsoft Excel.
• Applied laboratory quality assurance and safety procedures.
• Worked extensively with medical and scientific terminology.
• Assisted with documentation accuracy and research data organization.

Bachelor of Applied Science in Biology – Universidad Autónoma de Yucatán

Medical Studies in Medicine – Universidad Autónoma de Yucatán