Paulina Latapí

Senior HR Generalist / HR Business Partner with 7+ years of experience supporting large employee populations (1,000+ employees in HR operations and 4,000+ in Learning initiatives) within banking, FMCG, travel and NGO across Mexico and LATAM. Proven track record managing 250+ employee relations cases, supporting leaders through performance and disciplinary processes, and ensuring compliance with labor legislation and internal policies. Recognized for a structured, business-oriented approach and effective stakeholder partnership.

Skilled at translating complex operational processes into clear business, people, and compliance outcomes.

HR Generalist Sr / Learning at Citibanamex / Citi Mexico (2024-08 – 2026-01)

Acted as strategic HR advisor to managers, leading 250+ employee cases guiding performance management, employee relations and disciplinary decisions to mitigate legal, operational, and reputational risk.

• Guided managers through performance evaluation cycles and corrective action planning, reducing unresolved performance risks and improving decision quality at the manager level.
• Advised managers and senior leaders on HR policies, disciplinary processes, and employee management, ensuring consistent application across countries in LATAM.
• Collaborated with HR stakeholders to ensure escalated employee issues were resolved with urgency, minimizing operational and reputational risk.
• Identified critical capability gaps across the business and translated them into targeted learning strategies, closing skill gaps for 4,000+ employees across.
• Directed end-to-end learning coordination for critical roles, increasing training completion rates and closing capability gaps identified in needs assessments, without any observations from the regulator.

HR Generalist Sr at Citibanamex / Citi Mexico (2023-12 – 2024-08)

• Expanded scope of employee relations support, managing higher-complexity cases with increased autonomy and reduced escalation to senior leadership.
• Advised managers on disciplinary processes with growing autonomy, standardizing policy application across teams and reducing inconsistent decisions.
• Strengthened performance management guidance for managers, identifying risks earlier in the evaluation cycle.
• Owned 150+ high-visibility employee relations cases involving senior stakeholders, resolving sensitive situations without disruption to business operations.
• Mentored junior HR Generalists on case management and policy interpretation, contributing to faster resolution times across the team.

HR Generalist at Citibanamex / Citi Mexico (2021-08 – 2023-12)

Served as sole HR point of contact for 1,000+ employees across 8 departments, enabling managers to resolve people issues independently and consistently apply policy.

• Coached managers through performance management cycles, achieving full process completion and improving evaluation quality across the department base.
• Managed 180+ employee relations and disciplinary cases with zero compliance incidents, protecting the organization from labor legislation risk.
• Participated in talent review and succession plan discussions, supporting leadership with workforce insights, risk identification and development opportunities to ensure business continuity.
• Analyzed Voice of the Employee survey results and supported action plans to improve engagement and work environment.

HRBP Jr at Peñaranda (2019-10 – 2021-08)

• Managed end-to-end recruitment processes, reducing time-to-fill for open positions and ensuring business continuity in critical roles.
• Resolved first-line employee and manager HR inquiries, freeing senior HR staff to focus on higher-complexity cases.
• Designed and rolled out internal communication materials for HR programs, increasing employee awareness and adoption of new initiatives.
• Coordinated onboarding for new hires, improving early integration and reducing ramp-up time.

Group Executive Assistant at Incentivos y Convenciones SA (2018-06 – 2019-05)

• Managed executive scheduling, reporting, and logistics, enabling leadership to focus on strategic priorities without administrative bottlenecks.
• Coordinated client-facing events end-to-end, delivering error-free execution of proposals and itineraries that strengthened client relationships.

Alliances and Sponsorship Coordinator at Hombre Naturaleza AC (2017-04 – 2018-05)

• Secured and coordinated sponsorship partnerships, developing proposals that expanded the organization's funding base.
• Recruited and coordinated volunteer teams and led PR activities, strengthening community engagement and organizational visibility.

Hospitality Management in Hospitality Management – Universidad Panamericana – ESDAI (2016)