HR Generalist Sr / Learning at Citibanamex / Citi Mexico (2024-08 – 2026-01)
Acted as strategic HR advisor to managers, leading 250+ employee cases guiding performance management, employee relations and disciplinary decisions to mitigate legal, operational, and reputational risk.
- Guided managers through performance evaluation cycles and corrective action planning, reducing unresolved performance risks and improving decision quality at the manager level.
- Advised managers and senior leaders on HR policies, disciplinary processes, and employee management, ensuring consistent application across countries in LATAM.
- Collaborated with HR stakeholders to ensure escalated employee issues were resolved with urgency, minimizing operational and reputational risk.
- Identified critical capability gaps across the business and translated them into targeted learning strategies, closing skill gaps for 4,000+ employees across.
- Directed end-to-end learning coordination for critical roles, increasing training completion rates and closing capability gaps identified in needs assessments, without any observations from the regulator.
HR Generalist Sr at Citibanamex / Citi Mexico (2023-12 – 2024-08)
- Expanded scope of employee relations support, managing higher-complexity cases with increased autonomy and reduced escalation to senior leadership.
- Advised managers on disciplinary processes with growing autonomy, standardizing policy application across teams and reducing inconsistent decisions.
- Strengthened performance management guidance for managers, identifying risks earlier in the evaluation cycle.
- Owned 150+ high-visibility employee relations cases involving senior stakeholders, resolving sensitive situations without disruption to business operations.
- Mentored junior HR Generalists on case management and policy interpretation, contributing to faster resolution times across the team.
HR Generalist at Citibanamex / Citi Mexico (2021-08 – 2023-12)
Served as sole HR point of contact for 1,000+ employees across 8 departments, enabling managers to resolve people issues independently and consistently apply policy.
- Coached managers through performance management cycles, achieving full process completion and improving evaluation quality across the department base.
- Managed 180+ employee relations and disciplinary cases with zero compliance incidents, protecting the organization from labor legislation risk.
- Participated in talent review and succession plan discussions, supporting leadership with workforce insights, risk identification and development opportunities to ensure business continuity.
- Analyzed Voice of the Employee survey results and supported action plans to improve engagement and work environment.
HRBP Jr at Peñaranda (2019-10 – 2021-08)
- Managed end-to-end recruitment processes, reducing time-to-fill for open positions and ensuring business continuity in critical roles.
- Resolved first-line employee and manager HR inquiries, freeing senior HR staff to focus on higher-complexity cases.
- Designed and rolled out internal communication materials for HR programs, increasing employee awareness and adoption of new initiatives.
- Coordinated onboarding for new hires, improving early integration and reducing ramp-up time.
Group Executive Assistant at Incentivos y Convenciones SA (2018-06 – 2019-05)
- Managed executive scheduling, reporting, and logistics, enabling leadership to focus on strategic priorities without administrative bottlenecks.
- Coordinated client-facing events end-to-end, delivering error-free execution of proposals and itineraries that strengthened client relationships.
Alliances and Sponsorship Coordinator at Hombre Naturaleza AC (2017-04 – 2018-05)
- Secured and coordinated sponsorship partnerships, developing proposals that expanded the organization's funding base.
- Recruited and coordinated volunteer teams and led PR activities, strengthening community engagement and organizational visibility.
