Paulina Sánchez Flores
Profesional bilingüe con experiencia en customer service y ventas.
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Sobre mí
Student with a solid background in English Language Teaching, interested in contributing clear and concise communication to problem solving, in an entry-level position to gain more experience in this field. Recognized for good communication, quick learning ability, and teamwork, with an interest in developing within a dynamic and collaborative environment.
Experiencia
Customer Service Representative at Call Center (2025-01 – Present)
Personalized customer service for native speakers
- Personalized customer service for native speakers via phone, chat, and email.
- Efficient resolution of complaints and inquiries, ensuring customer satisfaction.
- Management of payments, returns, and exchanges of products or services.
- Meeting quality and response time goals.
English Teacher at Institute Francisco Esqueda (2024-08 – 2024-12)
Planning and delivering English classes for students
- Planning and delivering English classes for students according to their educational level.
- Developing dynamic activities to strengthen speaking, listening, reading, and writing skills.
- Continuously assessing academic progress through exams and practical activities.
- Adapting content according to students' needs and learning styles.
Administrative assistant at Faculty of Languages (BUAP) (2024-01 – 2024-07)
Management and archive of physical and digital documentation
- Management and archive of physical and digital documentation.
- In-person and telephone customer service for the community.
- Schedule management and meeting coordination.
- Support in the application and preparation of English exams and certification for students.
Educación
Bachelor's degree in English language teaching – Benemérita Universidad Autónoma de Puebla (BUAP) (2020 – 2024)
