Onboarding specialist at Moravia Health (2025-05 – Present)
- Processing caregivers applications
Service manager at Wipro Technologies (2025-05 – 2026-04)
- SPOC for AT&T Maintenance Ticket Escalations.
- 24/7 After-Hours Support Team for Maintenance Ticket Escalations.
- Reporting for AT&T Service Delivery / Provisioning (performance).
- Reporting for AT&T Billing and Accounts Receivable.
- Support for Service Action Plans - if needed - to improve customer experience.
- Stewardship Reports & Presentations every six months.
Customer service representative and Team Lead at Alórica (2024-03 – 2025-01)
- Collaborations for soft sales promotions and marketing for new services.
- Complete the verification process for loan lenders.
Teacher at Liceo Infantil Jaime Sabines A.C. (2023-08 – 2024-02)
- Facilitate the given English content for children learning purposes.
- Promote self learning.
Community manager at Personal (2020-10 – 2021-08)
- Online communities management.
- Continued monitoring and analyzing of the presented results.
- Planification, creation and management for social media content.
Customer service representative at Teleperformance (2021-10 – 2023-06)
Customer service personalized or technology support to solve problems or provide information.
- Identify the causes for unpleasantness from customers with the service offered.
- Resolution for returns, exchanges and fee waivers requested by customers.
- Customer's feedback management.
