Priscila Sanchez Hernandez

Highly motivated professional specializing in customer service, property management, maintenance coordination and sales. Adept at managing client relationships, resolving complex issues, and driving service excellence through strong organizational and communication skills. The experience I've gained has provided me with a solid foundation for new challenges that will help me grow further, develop my leadership and gain experiences in a different industry.

Property Manager - Mr W. Hospitality

(2024-11 - 2026-03)

• Supervise the overall functioning of the properties in the assigned area.
• Lead and support the operational team.
• Ensure compliance with standards of cleanliness, maintenance, and presentation.
• Resolve operational incidents in real time.
• Coordinate with Reservations, Maintenance, Human Resources, and Operations Management.
• Identify opportunities for improvement and optimization in operations.
• Manage maintenance operations across multiple properties, ensuring all preventing and corrective task are completed efficiently.

Customer Service Representative - Marriott

(2022-01 - 2024-11)

• Provide customers with general information about products and services.
• Collect information from customers to determine their needs and offer solutions.
• Assist customers in solving problems.
• Registration and monitoring of customer interactions, queries and complaints in a database.
• Stay up to date with information about products and services.
• Maintain a high level of customer service.
• Supporting management on training new employees.
• Monitor the performance of others to ensure compliance with quality expectations and standards.
• Address guests' service needs in a professional, positive, and timely manner

Customer Service Representative - Lead Sport Performance

(2016-08 - 2022-11)

• Providing customer service support, includes responding to queries about product inventory and product cost
• Respond to an average of 2000 customers weekly connecting them with 15,000-20,000 products in our sales inventory.
• Supporting sales transactions (processing invoices), facilitating returns/exchanges, and reporting sales
• Managing the logistical needs of the office/warehouse

Customer Service Representative - Trans World Service

(2014-10 - 2016-07)

• Interacting with courier service representatives to fulfill orders.
• Scheduling package pickups and creating 'Bills of Lading'; help process (including delivery) 1,200 -1,400 domestic/international orders weekly, interacting with 15+ shipping couriers (e.g. DDP, FedEx Fright, Concord, Ontrac, USPS+).
• Supporting sales team with tracing lost shipments and processing customer claims/complaints following standard procedures, includes filing 'Proof of Delivery' forms; help process 10-20 customer claims monthly, issuing refunds/account credits for lost shipments.

Leasing Consultant & Event Coordinator - Center Pointe Villas

(2013-04 - 2014-09)

• Providing clients support with apartment applications and lease renewals, this includes organizing tours of apartment homes and filing all related paperwork.
• Assisting company with event coordination related to house demonstration led by realtors (e.g. scheduling open house events, creating advertisement materials, & organizing catering)
• Responsible for the organization and promotion of 10+ open house events.
• Coordinate and follow up on the corrective and preventive maintenance of the properties until it is resolved.

Sales - Red Line Motor

(2011-07 - 2013-04)

• Selling products on Ebay, Amazon, Craigslist and company's store.
• Process customer's orders and preparing orders for same day shipping, Knowledge of utilizing the Fed-Ex and USPS systems, keep track of sales, inventory & register.
• Answer customer question through phone, computer & in person, sorting and filing, keeping record of inventory, payments and new customers.
• Appointment scheduling.
• Preparing paperwork for new sale; DMV title, smog check, odometer reading and transfer form.