Quirino Reyes LOPEZ

Quality Assurance Team Leader with 9+ years of progressive experience in contact center operations, from frontline agent to QA leadership. Passionate about building strong QA teams, leading calibration, and using data to drive continuous improvement. Known for a fair, coaching-focused leadership style that elevates quality standards, agent performance, and customer experience.

QA Team Leader at Allianz Partner (2017-01 – Present)

• Analyze quality trends, customer feedback, and performance data to identify root causes and improvement opportunities
• Lead, coach, and develop a team of Quality Specialist, driving performance, engagement, and continuous improvement

T3 Dasher Support at Door Dash (2023-02 – 2023-11)

• Delivered high-quality customer support in a fast-paced environment
• Consistently met quality, productivity, and compliance standards

Floor Supervisor at AutoZone (2015-01 – 2017-12)

Supports overall store operations by supervising and motivating staff, ensuring excellent customer service, safe and compliant operations, accurate cash and inventory control, and consistent execution of merchandising, sales, and commercial activities—while stepping in to manage the store during leadership absence.

Criminology – Pioneer Technical Center (2006-01 – 2010-12)