Ramon Guzmán

Bilingual Customer Service and Sales Professional with a strong track record in high-volume call centers and luxury hospitality. Proven expertise in conflict resolution, client retention, and upselling using assertive communication in English and Spanish. Proactive, solution-oriented professional with exceptional stress tolerance and adaptability to fast-paced corporate environments.

Customer Service & Sales Agent at Seguros Confíe (2025-06 – 2026-05)

• Provided personalized customer support and insurance consultations, handling account inquiries under strict quality standards.
• Utilized strong negotiation skills and eloquence to drive customer retention and close service sales.
• Worked effectively under a target-driven structure while maintaining high stress tolerance.

Customer Service Representative at TaskUs (2024-09 – 2025-06)

• Delivered high-quality support and interactions to international users, ensuring top-tier customer satisfaction (CSAT) metrics.
• Resolved customer inquiries and account disputes efficiently using empathy and clear communication.
• Managed multiple digital platforms and chat/phone systems simultaneously in a fast-paced environment.

Server at Hard Rock Resort

12 months

• Delivered premium service to international guests under luxury hospitality and communication standards.
• Applied upselling and persuasive communication techniques to increase daily revenue.
• Used English as the primary language for direct guest service and immediate problem-solving.

Server at Grand Fiesta Americana Resort

18 months

• Assisted guests in high-end specialty restaurants following strict customer service protocols.
• Collaborated actively with large teams to guarantee fast, seamless service during peak operating hours.

Server / Bartender at Palermos Restaurant

29 months

• Handled direct customer interactions, building loyalty with both local and foreign patrons through strong interpersonal skills.
• Managed bar inventory, multi-tasked efficiently, and maintained high service quality.

Customer Service & Technical Support Agent - Verizon Account at Telvista Call Center

6 months

• Resolved complex technical issues and billing inquiries through assertive, structured phone communication.
• Operated specialized CRM and digital troubleshooting tools fluently in English.
• Developed a strong foundation in call center metrics, active listening, and solution-driven support.

Bachelor’s in Agronomy Engineering – UABCS

High School Diploma in Food Workshop – Colegio Sinaloa