Senior Business Analyst / Project & Data Governance Lead at Tata Consultancy Services | Citibank (2021-11 – Present)
Lead and coordinate cross-functional initiatives involving Finance, Operations, Risk, Compliance, Data, and Technology stakeholders within a global financial services environment
- Delivered cross-functional initiatives from planning through production support, aligning requirements, testing, and implementation to keep execution on track across Finance, Operations, Risk, Compliance, Data, and Technology teams.
- Aligned multidisciplinary teams around business objectives, regulatory requirements, and operational priorities to move initiatives forward with clear ownership and timelines.
- Drove scope, priorities, deliverables, and timelines through project meetings, workshops, and requirement sessions that kept stakeholders aligned and decisions moving.
- Turned complex business requirements into actionable deliverables that enabled coordinated execution across multiple teams.
- Reduced delivery risk by tracking issues, dependencies, and escalations and maintaining visibility with key stakeholders.
- Advanced UAT readiness and business sign-off by coordinating test planning, validation, defect resolution, and final requirement approval.
- Improved management visibility by producing executive reporting on project status, KPIs, risks, milestones, operational impact, and recommendations.
- Closed process gaps by partnering with senior stakeholders on continuous improvement initiatives across operational workflows.
- Strengthened project prioritization and decision-making by analyzing operational and financial data to evaluate impact and business outcomes.
- Reinforced governance and internal controls for enterprise initiatives involving sensitive financial and operational data.
- Drive process standardization and operational improvements across distributed teams
- Increased audit sample production by 400% through process and workflow improvements
- Improved operational efficiency by approximately 50%
- Coordinated the production and management of 1,800+ audit samples
- Improved reporting quality and management visibility through KPI and executive reporting enhancements
Program Manager | Business Operations & Project Finance at Auriga LATAM (2020-02 – 2021-11)
Managed business and technology initiatives combining project management, financial planning, operational execution, and stakeholder coordination
- Moved business and technology initiatives from requirements through implementation and operational transition, helping teams deliver against planned timelines.
- Connected business, technology, finance, and international stakeholders to keep delivery coordinated across functions.
- Improved financial oversight by managing budgets, forecasts, project performance, risks, and executive reporting.
- Built KPIs and dashboards that gave leadership clearer visibility into delivery progress, operational performance, and business outcomes.
- Kept Agile delivery moving by facilitating prioritization sessions, status meetings, and stakeholder reviews.
- Reduced execution risk by identifying dependencies and operational issues early and coordinating mitigation actions.
- Enabled smoother software implementation by gathering and documenting business and functional requirements.
- Supported delivery timelines and shifting business priorities through project planning and resource coordination.
- Equipped leadership with clearer decision support by presenting project and financial performance updates to key stakeholders.
Operations Manager | Finance & Business Operations at Rock & Wok (2018-07 – 2019-04)
Managed operational and financial initiatives focused on process optimization, cost control, reporting, and business performance
- Improved finance and business operations through initiatives focused on process efficiency and operational control.
- Strengthened cash control and financial visibility by managing reconciliations, expense controls, and reporting activities.
- Improved consistency and control by standardizing processes and reinforcing internal control practices.
- Enabled faster operational decision-making by developing KPIs and management reports.
- Supported cost visibility and business performance tracking through budgeting, cost analysis, and financial management activities.
- Addressed operational inefficiencies by identifying gaps and implementing corrective actions.
Consulting Manager | Business Strategy & Operational Excellence at Caltic Consultores (2017-02 – 2018-06)
Led consulting engagements focused on business transformation, process improvement, financial analysis, and operational excellence
- Moved client projects from discovery to implementation planning by defining improvement strategies grounded in business requirements.
- Surfaced client pain points and improvement opportunities through stakeholder interviews and workshops that clarified business needs.
- Informed strategic decisions and project outcomes through business and financial analysis.
- Kept client engagements on track by coordinating deliverables, timelines, and stakeholder expectations.
- Improved profitability and operating efficiency by designing process standardization and operational improvement initiatives.
- Helped senior client stakeholders act on project findings by presenting clear recommendations and improvement priorities.
Business Systems Consultant at GrupoTelnet (2015-04 – 2017-02)
Supported technology and business transformation projects involving ERP implementation, business process redesign, reporting, and change management
- Supported ERP implementation projects by translating business needs into process and system requirements.
- Created current-state and future-state process documentation that guided redesign and implementation efforts.
- Helped move implementation forward by coordinating configuration, testing, deployment, and user support activities.
- Improved reporting support through operational reports and SQL-based data analysis.
- Supported user adoption by delivering training and change management during system rollout.
- Identified opportunities to improve systems and workflows in partnership with business stakeholders.
