Ricardo Poblano

Data Analyst committed to advancing data-driven decision-making by improving the way questions are addressed and insights are communicated, with a focus on clarity, visual storytelling, and inclusivity.

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Supervisor (Banking & Sales Campaigns)

May 2023 – July 2025

• Analyzed client debt data to identify payment patterns and design tailored recovery strategies, improving collection outcomes.
• Tracked and evaluated key performance metrics (KPIs) including call duration, conversion rates, and upsell performance using Excel (advanced), pivot tables, and dashboards.
• Interpreted campaign data to identify trends, performance gaps, and opportunities for process improvement across teams.
• Optimized team performance by aligning daily operations with data-driven targets and KPIs

Universidad Nacional Autónoma de Mexico

• Diploma in “Data Science & Artificial Intelligence”

Benemérita Universidad Autónoma de Puebla

• Bachelor’s degree in economics