Ricardo Sandoval

Results driven leader passionate about building strong teams and unlocking potential in fast-moving, global environments. Brings a thoughtful leadership style grounded in trust, clarity, and empowerment, with a focus on developing people and delivering meaningful outcomes. Combines expertise in operations, finance, and service delivery with a practical, strategic mindset to solve complex challenges and drive impact.

Known for creating balanced environments where people feel supported and performance thrives.

Vendor Management Team Lead at Hellmann Worldwide Logistics (2025-01 – Present)

Lead the Accounts Payable Vendor Management function, overseeing team operations to effectively resolve inquiries related to past-due invoices, disputes, account updates, and other vendor or branch needs. Drive continuous process improvement initiatives to enhance service quality for both internal and external stakeholders. Partner with the management team to strengthen operational practices, optimize workflows, and support the ongoing development and performance of the team.

• Lead the Accounts Payable Vendor Management function
• Oversee team operations to resolve inquiries related to past-due invoices, disputes, account updates
• Drive continuous process improvement initiatives
• Enhance service quality for internal and external stakeholders
• Partner with management team to strengthen operational practices
• Optimize workflows and support team development

Accounts Payable Process Specialist at Hellmann Worldwide Logistics (2024-08 – 2025-01)

Responsible for supporting agents in resolving inquiries related to past-due invoices, disputes, account updates, and other vendor or branch needs. Contribute to continuous process improvement efforts to enhance service quality for both internal and external stakeholders. Collaborate with the management team to drive sustainable improvements across processes, cost efficiency, and team performance.

• Support agents in resolving inquiries related to past-due invoices
• Handle disputes, account updates, and vendor or branch needs
• Contribute to continuous process improvement efforts
• Enhance service quality for stakeholders
• Drive sustainable improvements across processes
• Focus on cost efficiency and team performance

Accounts Payable Agent at Hellmann Worldwide Logistics (2022-02 – 2024-08)

Responsible for managing and resolving inquiries related to past-due invoices, statements of account, credit notes, disputes, account updates, and other vendor or branch needs. Handle requests with accuracy and timeliness to ensure effective resolution and customer satisfaction. Perform additional duties as assigned by the Supervisor or Manager.

• Manage and resolve inquiries related to past-due invoices
• Handle statements of account, credit notes, and disputes
• Process account updates and vendor or branch needs
• Ensure accuracy and timeliness in request resolution
• Maintain customer satisfaction
• Perform additional duties as assigned

SSC Customs Senior Specialist at KUEHNE & NAGEL (2021-12 – 2022-02)

Responsible for the initial creation of customs declarations for completion by the OCC Rating Team. Identify and escalate any questions or discrepancies to the CCR Customs (Customer Care) team to ensure timely resolution. Communicate effectively via email and phone, utilizing CargoWise to clarify shipment status and address any outstanding issues.

• Initial creation of customs declarations
• Identify and escalate questions or discrepancies
• Ensure timely resolution with CCR Customs team
• Communicate effectively via email and phone
• Utilize CargoWise for shipment status clarification
• Address outstanding issues

Sea Logistics Specialist at KUEHNE & NAGEL (2018-05 – 2021-12)

Responsible for tracking maritime shipments and confirming arrivals by updating system information based on carrier data. Ensure accurate and timely visibility for clients regarding the status and location of their cargo.

• Track maritime shipments
• Confirm arrivals and update system information
• Utilize carrier data for accuracy
• Ensure timely visibility for clients
• Provide status and location information for cargo

Executive Technician in English for Services – Instituto Nacional de Aprendizaje (2017)

Technician Certificate in use in Tourism Workshop – Colegio Diurno de Naranjo (2014)

Bachelor in middle education – Colegio Diurno de Naranjo (2014)