Richie Crown

Credit & Collections Specialist | Account Management | Credit Risk Analysis

Talento

GuadalajaraMiembro desde 2 de octubre de 2026

credit and collectionsmultitaskingManaging stressleadership skillsRisk managementnegotiate with customers over the phonecustomer care resolutionCredit Risk Assessment and Credit Limit ManagementAccounts Receivable and CollectionsPortfolio and Account ManagementPayment Negotiations and Recovery StrategiesCustomer Relationship ManagementAccount Reconciliation and Dispute ResolutionAging Reports and Collections Performance MetricsCreditworthiness and Payment History AnalysisInbound and Outbound Customer CommunicationsFinancial Reporting and Database ManagementProblem-Solving and MultitaskingCustomer Retention and Service ExcellenceStrong negotiation and customer service skills.Proactive, results-oriented, and solution-focused mindset.Ability to manage multiple priorities in fast-paced environments.Strong analytical and problem-solving capabilities.Commitment to continuous learning and professional development.Ability to balance business objectives with positive customer relationships.

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credit and collectionsmultitaskingManaging stressleadership skillsRisk management

Sobre mí

Results-driven Credit and Collections Specialist with over 14 years of experience in credit management, accounts receivable, collections, risk assessment, and customer relationship management. Proven ability to manage large account portfolios, negotiate payment arrangements, resolve account discrepancies, assess creditworthiness, and implement effective collection strategies. Experienced in balancing financial objectives with exceptional customer service while maintaining strong client relationships and supporting business growth.

Experiencia

Credit and Collections Associate - AT&T CORPORATE

(2019-07 - 2026-09)

Manage collection activities for customers across telecommunications products and services, including DIRECTV, U-verse, and wireless mobility services.
Apply established credit and collections policies while prioritizing customer satisfaction and long-term relationship building.
Communicate with customers to resolve past-due balances, discuss payment options, and facilitate account resolution.
Deliver customer-focused solutions by identifying account concerns, addressing billing issues, and guiding customers through the collections process.
Adapt to a fast-paced work environment while maintaining high standards of productivity, accuracy, and customer service.
Apply product-specific knowledge and effective communication skills to support collection objectives and improve the overall customer experience.
Balance collection performance goals with a professional, empathetic, and solution-oriented approach.

Account Manager - TRANSFAST REMITTANCE LLC

(2012-07 - 2019-01)

Managed a portfolio of more than 800 agency accounts, overseeing collections, account reconciliation, and credit risk management.
Evaluated agency creditworthiness using credit scores, payment histories, and account performance to establish appropriate credit limits.
Handled inbound and outbound calls regarding account status, deposits, outstanding balances, reconciliations, and transaction releases subject to company compliance approval.
Investigated account discrepancies, analyzed account data, and maintained accurate records in the company's accounting system.
Collaborated with management in New York City to assess high-risk accounts and determine appropriate collection actions for outstanding debts.
Evaluated delinquent accounts for escalation to legal counsel or the establishment of structured payment agreements.
Monitored accounts receivable aging reports to prioritize collection activities and manage credit exposure.
Negotiated payment arrangements and developed new business accounts to support revenue growth and strengthen agency relationships.
Maintained professional relationships with agency partners while pursuing collection targets and minimizing financial risk.