Richie Crown

More than 9 years of experience working in the areas of credit and collections by ensuring the correct appliance of invoices as well as the accurate handling of collectable and none collectable past due accounts in order to keep the company´s assets and liabilities in a stable healthy financial state. Excellent ability to manage time frames in order to accomplish financial reports tasks effectively in accordance with the company’s deadline times and resources. Highly and perfectly multitasking performance in the best professional and proactively possible way with excellent accuracy in effectively updating and saving information into the company´s system to assure the correct execution of it.

Managing stress and being able to work under pressure despite of the amount of work that needs to be handled on any specific given task or report. Positive mindset and self-oriented to accomplish high quality work and being able to work in groups towards the company´s goals and objectives by showing great and solid leadership skills developed during experience as an account manager. Risk management decision when it comes to analyze a numerous volume of information basing on the company’s policies and requirements that comply with their reason of being and mission.

For example, while working in Transfast we were in charge of managing a portfolio of more than 800 agencies of which we had to be fully focused on the collections of any past due account as well as to the correct appliance of their invoices in regards of their AR which was the tool report we would use to collect their owed balances which would let to prevent of any company´s loses. Ability to negotiate with customers over the phone always procuring the benefit for the company´s assets as well as to analyzing and minimizing any type of risk on the same taken decisions when it comes up to reviewing any high risk account to either increase or lower a line of credit.

Account manager at TRANSFAST REMITTANCE LLC (2012-07 – 2019-01)

• Providing credit limit to the agents based on their credit scores and payment history record.
• Specialist on inbound and outbound phone calls related to status of accounts, reviewing of deposits, reconciliations of accounts, release of transactions based on the company´s compliance approval.
• Managed a portfolio of more than 800 agencies for which our main responsibility was to collect any past due invoices, solving discrepancies on accounts over the phone and data base analysis entry on the company´s accounting system.
• Analyzing risk decision together with management in NY City where main office was located, in order to decide which accounts had to be applied further collection action in regards of any uncollected debt account and proceed to either place an account with lawyer or to set up a payment agreement plan.
• Negotiating deals and opening new accounts in order to grow the company’s profits.

Credit and collections associate at AT&T CORPORATIVE (2019-07 – Present)

Our last and most current job has been working for the AT&T corporative company where we are also part of the credit and collections area but the approaching has been definitely softer in regards of their collections policies and procedures which are more focused to create long lasting customer relationships with their clients; right here we have been in charge of collecting any type of account basing on a specific given product which we have been trained for as to being either in Telecommunication’s areas of tv services such as DIRECTV, Uverse and mobility wireless services. This last job position in the mobility department has given me the tools and knowledge to perform in high-pace environment as well as to develop a high level of trust in the best handling of customer care resolution towards being able to help them out on their process of collecting their past due accounts as well as to serve them with the highest top notch customer experience.

BBA in International Business Administration – Universidad de Morelia, UDEM (2008 – 2011)