Head of Spare Parts/ Service Manager at Zeekr Intelligent Technology Holding Limited 极氪集团 (2024-06 – Present)
- Inventory Management: Oversee the inventory of spare parts, ensuring optimal stock levels meet demand while minimizing excess inventory and associated costs.
- Supplier Relations: Establish and maintain strong relationships with suppliers, both local and China HQ, to secure timely and cost-effective procurement of spare parts.
- Logistics Coordination: Coordinate the logistics of spare parts distribution, including import process, warehousing, transportation, and delivery, to ensure efficient and timely availability of parts.
- Quality Control: Implement and monitor quality control processes to ensure that all spare parts meet the required standards and specifications, also in charge of parts needed for recalls.
- Sales and Customer Service: Develop and manage strategies to support the sales of spare parts and provide exceptional customer service to resolve any issues related to parts and their availability, initial stock, inbound/outbound.
- Budget Management: Determinate margin of profit for each part, prepare and manage budgets related to spare parts, including forecasting and controlling costs to align with financial targets.
- Process Improvement: Continuously assess and improve processes related to spare parts management, identifying opportunities for increased efficiency and cost savings.
- Compliance: Ensure that all operations comply with relevant regulations and company policies, including safety, environmental, and legal requirements, especially on charge of parts that need to comply with quality, safety, labeling, NOM certification, environmental, and customs regulations for their importation.
- Reporting: Provide regular reports on spare parts performance, including inventory levels, sales, and supplier performance, to senior management.
- Market Analysis: Stay informed about market trends and changes in demand for spare parts, adjusting strategies accordingly to maintain competitiveness.
CX/SERVICE Specialist at Ford Motor Company (2023-11 – 2024-06)
- Monitoring Parts Backorders on a daily basis.
- Weekly monitoring the training and Certification of 110 Dealers and their entire organization in the Washington D.C/Baltimore region.
- CLP request. General support to area managers and regional manager of the Washington D.C region
- Reporting/Analytics (CX and P&S). Creation of Dashboards for the analysis of metrics related to CX/Service such as (Mobile Service, Pick up and Delivery, Online Service Reservations, Ford Comitment Program, Remote Experiences)
- FordProtect & Warranty Claims. Daily support with Zone Managers and 110 Dealers.
- Business Meeting Support.
- Labor Rate Requests.
- Data Issues Resolution.
Sr. Parts Advisor at Tesla, Inc. (2022-05 – 2023-11)
- Maintain daily metric goals.
- Communicate estimated parts ship and arrival time and provide support for technical parts questions.
- Follow up parts order.
- In charge of daily count of inventory and wall to wall count.
- Control of Channel planning in the warehouse.
- Return to EUA, MRB's and special interest such as HV Batteries and drive units.
- Work closely with Tesla's internal teams to improve processes and provide feedback.
- Accurately record parts transactions and data into Dealer Management System.
- Prioritize and efficiently manage a high volume of work in warehouse and meet deadlines.
- Assist other warehouses in the same activities PA.
- Assist other Service centers as follow up service visits, updates with costumers, assistance to technicians and if is necessary pick up and deliver the costumer's car to his house.
- Assist parts related questions via email and phone.
- Creation of ADHOC and send parts to other warehouses.
- Creation of Purchase Orders to warehouse supplies.
- Lead projects as moving racks/locations and continues improvement of warehouse.
- Lead in Sales of accessories / e-commerce.
- Knowledge in use of forklifts, DC-3 Certification.
- In charge of hazardous waste area.
- In charge of tire certification NYCE for different brands regional level.
- In charge of Body Shop spare/quality parts.
Technical Training Administrator at Merck, KGaA (2021-04 – 2022-05)
- Technical support in the HR4YOU Learning System, Technical support on Change Controls.
- Training for new employees
- Continuous monitoring of personnel training, generation of weekly reports to verify the compliance of the staff (more than 600 employees) and ensure compliance with the quality indicator, advice to users in the design and administration of learning actions and personnel qualification
- Monthly key performance indicator report (KPI's), presentation of quality training indicators in TIER 1
- Updating of quality management system documents in ManGo
- Participation in internal and external audits such as Mock Inspection for FDA and ISO 14001
- Participation in the quality culture program for GHO
