Program Management Assistant
Providing administrative duties to support their team in completing projects efficiently and within budget, responding to emails from vendors, partners and others on behalf of other departments. Process payments for vendors and suppliers. Develop / Task Timing in eP – Microsoft Project / Excel / EnterProj Task Timing.
Package CFT-pictures / invoice / PO. Enterproj F&T Tab Tracking, input into For Web Quote. Weekly gFiles updates Support PM during LRR (open RIOS and make summary). eAPQP Ford File monthly.
Program (FORD, Excel, and Hanon gFile). Performing administrative tasks as required, including preparing estimates and invoices and keeping track of the project's progress. FORD STA Monthly Pager/Timing-Ford Capacity Increases. PR's in SAP Systems for NOVI, TENNESSE, MEX Plants.
Tooling and Equipment Development from design to implementation using timing or gantt chart. Meet the budget established by the program manager and at the same time meet the capex project and launch budget on a monthly basis. Reporting to the project manager on the project's progress through all stages.
Supporting team members by researching project information. Supporting with 8D's. Updating and reporting on the project's schedule progress, budget, and spending. Collaborating with stakeholders about their needs and goals for the project.
Researching information as required. Completing any tasks assigned by the Project Manager in an efficient and timely manner.
Service MEX & USA
Program Management Assistant - Hanon Systems Inc - Juarez, MX
(2023-05 - 2026-03)
Providing administrative duties to support their team in completing projects efficiently and within budget, responding to emails from vendors, partners and others on behalf of other departments. Process payments for vendors and suppliers. Develop / Task Timing in eP – Microsoft Project / Excel / EnterProj Task Timing.
Package CFT-pictures / invoice / PO. Enterproj F&T Tab Tracking, input into For Web Quote. Weekly gFiles updates Support PM during LRR (open RIOS and make summary). eAPQP Ford File monthly.
Program (FORD, Excel, and Hanon gFile). Performing administrative tasks as required, including preparing estimates and invoices and keeping track of the project's progress. FORD STA Monthly Pager/Timing-Ford Capacity Increases. PR's in SAP Systems for NOVI, TENNESSE, MEX Plants.
Tooling and Equipment Development from design to implementation using timing or gantt chart. Meet the budget established by the program manager and at the same time meet the capex project and launch budget on a monthly basis. Reporting to the project manager on the project's progress through all stages. Supporting team members by researching project informati
Account Executive Representative - Class 1 Logistics LLC - Juarez, MX
(2022-05 - 2023-04)
Developed accounts while working to maintain high client satisfaction and retention. Implemented digital marketing campaigns, ensuring attainment of all deadlines and budget restrictions. Generated innovative solutions, negotiating details with clients and agency staff.
Engaged and managed external suppliers. Presented new business proposals. Finding leads and closing sales deals with existing clients or new prospects. They also act as intermediaries between other departments within an organization to ensure the success of their clients.
Respond to complaints and resolve issues to the customer's satisfaction and to maintain the company's reputation Prospecting and cold calling new accounts. Meet and exceed territorial sales goals on a monthly basis through developing and expanding new customer base. Approach the sales process with a high degree of professionalism and effectiveness.
Establish, track and close new business targets consistent with long-term growth objectives. Create and maintain CRM data and sales statistics as required.
Manager informed of progress daily through regular activity reports/communications.
Service MEX & USA
Customer Service Representative - Furniture Manufacturing, Intl - Juarez, MX
(2021-08 - 2022-03)
Maintains customer satisfaction by providing problems-solving resources. Answers customers' questions. Manages staff. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
Identifies customer service trends and determines system improvements. Evaluating purchase orders to create suitable production schedules. Meets customer service objectives by forecasting requirements.
Effecting changes to production schedules to ensure that production deadlines are met. Planning production operation by Customer requirements, production operations in accordance with material, labor, and equipment availability. Detects and diagnoses network problems.
Promptly informing the relevant departments of changes to current production schedules. Responsible data entry all the PO's in platforms of the client. Contacts appropriate carriers for pick-ups. Supervises logistics activities related to transportation, logistics planning, order processing & customer service.
Assist with order consolidation by customer's requested ship date.
HR Assistant - TPI Composites II - Juárez, MX
(2020-03 - 2021-04)
Greet clients and visitors with a positive, helpful attitude. Assisting clients in finding their way around the office. Announcing clients as necessary, helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
Assisting with a variety of administrative tasks including copying, taking notes, and making travel plans. Preparing meeting and training rooms. Answering phones in a professional manner, and routing calls as necessary.
Assisting colleagues with administrative tasks. Performing ad-hoc administrative duties. Answering, forwarding, and screening phone calls for the 4 plants. Sorting and distributing mail. Hiring, managing, and developing the junior administrative team.
Provide excellent customer service. Scheduling appointments. RH Assistant. Assisting with the onboarding process of new personnel and providing any office-related training. Facilitating communication between management and personnel.
Overseeing and interpreting the company's administrative policies and procedures. Assisting the administrative department with clerical duties, such as organizing work schedules. Processing work orders.
Support all int
Buyer Jr - Manjusa S. de R.L. MI - Juárez, MX
(2019-04 - 2020-02)
Work with all necessary departments to ensure that customer requirements are met.
Owner in negotiating buying terms with vendors (price, quantity, and delivery terms), reconciling discrepancies related to Purchase related to receiving and shipping. Talk with suppliers to obtain product or service information such as price, availability and delivery schedule. Collaborated with cross functional teams including Planning, Creative, Technology, Marketing, and Finance Collaborated with various internal teams and external vendors to create the product selection, communicated initial set up and ongoing changes of 'pre-sell' product to accurately reflect delivery expectations, Quote and Buy all the Material as required.
Prepare all required / approved paperwork and forward to the Service Department for scheduling work for its completion. Created seasonal final binders and boards that reflect committed buys, Created weekly competitor analysis and feedback to the Owner. Developed a point of view about product assortment and business opportunities.
Established and maintained vendor relationships; updated and maintained vendor matrix.
Maintained industry knowledge: researched
Customer Service USA / MEX - Fletes México, S.A de C.V.
(2016-12 - 2019-03)
Managing shipments from origin to destination to ensure customer satisfaction. Building customer relationships and providing excellent customer service. Excellent verbal and written communication skills.
Experience in the Freight Forwarding industry with knowledge of the rules and regulations. Handle any special requests from customers. Basic computer skills and knowledge of Microsoft Office (Outlook, Word, Excel, etc.) experience.
Send new shipment bookings to customers. Manage daily emails/phone calls from customers. Manage daily emails/phone calls from other offices/departments that pertain to the respective customer representative's customers.
Direct customer questions/concerns to the correct department for handling and respond with an answer to the customer. Use daily customer service report to make sure all release requirements have been met before containers arrive at final destination. Prepares and issues reports as requested.
Data entry all information. Send and Received information about the dates of the maintenance purchase agreements, purchase orders, accounts payable.
Manager as needed. Data entry all information on Importing and Exporting Material, Local Dispat
Industrial Engineering - Instituto Superior de Ciencias de Ciudad Juárez (2020)
