Rodrigo Hernández Martínez

IT Support Specialist with experience in technical support, systems administration, and data analysis. Focused on troubleshooting, incident management, and process improvement through data-driven solutions. Skilled in hardware/software maintenance, Active Directory, and IT systems monitoring.

Proficient in Excel, SQL, Power BI, and Tableau for data analysis and reporting. Driven to reduce incidents, optimize workflows, and support decision-making, enhancing system performance and user experience.

IT Support Assistant at Grupo Somar (2019-05 – 2021-02)

• Provided technical support to internal and external users, resolving hardware and software issues efficiently.
• Ranked among the top ticket resolvers for multiple consecutive months, improving response times and service quality.
• Contributed to extended periods with zero reported incidents through proactive preventive maintenance.
• Managed user accounts and permissions in Active Directory.
• Monitored antivirus systems and server backups to ensure system security and continuity.
• Developed and translated technical documentation, reducing recurring user issues.
• Managed IT inventory and supported printer maintenance and IP PBX systems.

IT Support Assistant at Magneti Marelli (2015-07 – 2015-11)

• Delivered technical support and performed preventive and corrective maintenance.
• Developed an Excel-based automation tool using VBA and Macros to optimize production line processes.
• Improved operational efficiency by automating decision-making for material selection in production.

Entrepreneur / Business Owner at Angelique Moda Infantil (2021-02 – Present)

• Managed full business operations, including sales, customer service, and inventory control.
• Handled online customer interactions and sales, ensuring high responsiveness and customer satisfaction.
• Tracked inventory and sales data to support business decisions and operational efficiency.
• Designed and executed Facebook Ads campaigns, analyzing performance metrics to improve reach and conversions.
• Strengthened skills in problem-solving, process management, and data tracking in a real-world business environment.

Web Designer at Freelance (2025-06 – Present)

• Designed and maintained websites using HTML and CSS.
• Managed hosting environments and supported client requirements.
• Delivered functional and user-focused web solutions.

Bachelor's Degree in Information Technology Engineering – Universidad Autónoma del Noreste

Professional Certificate in Google Data Analytics Professional Certificate – Coursera (Google) (2022-09 – 2023-04)