Sr Analyst IT
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Technology enthusiast in search for new challenges in a different work environment. Expert on customer service and support for workers as a back-office ambassador. Always looking for new knowledge and how to implement it in my work and life
16 MAY 2022 – 22 DE JULY 2024
Sr Analyst IT Support / AT&T Back-office support for agents taking care as a desktop aid. Tech support related tickets for communication and data-based devices. Support related to accounts and individual plans. Adherence and cybersecurity ambassador.
20 NOVEMBER 2019 – 25 AUGUST 2023
QA Analyst / TTEC Analysis of operative systems and competition of support tickets made by agents. Reports of latest updates made on company-used tools to improve productivity.
system engineering in UVEG
