Rosa Linares

I’m a highly responsible, proactive person who honestly loves keeping things organized. Right now, I’m looking to transition into a full-time administrative, back-office, or virtual assistant role. One of my biggest strengths is that I’m a very fast learner; throw a new software or a complex process my way, and I’ll master it in no time.

I’m already comfortable using platforms like Jira and Salesforce, and thanks to my background in Bilingual Executive Secretarial Studies, maintaining high data accuracy and staying organized is just second nature to me. I’m ready to channel my skills into keeping workflows smooth and efficient without the phone tasks!

Sales Agent Representative at Allied Global (2021-12 – 2025-11)

Served as Team Support, assisting colleagues with escalations, resolving complex booking issues, and supporting daily operations to maintain service quality.

• Managed international hotel, car, and flight reservations and travel packages, primarily through Priceline, as well as platforms such as Booking.com and United Airlines, ensuring high levels of data accuracy in quotes and purchase orders.
• Provided direct guidance to customers, helping them navigate the booking platform and explaining travel policies and instructions.
• Acted as a point of contact for resolving discrepancies in reservations, ensuring a smooth and professional customer experience.
• Utilized CRM tools to track client information and maintain organized records in a fast-paced environment.
• Maintained consistent performance under remote and high-volume conditions.

Customer Service Agent (Dental & Orthodontic Support – Western Dental Account) at KM2 Solutions (2021-07 – 2021-10)

• Supported dental and orthodontic practices, assisting patients with appointment scheduling, confirmations, and coordination
• Managed patient appointment scheduling and confirmations
• Coordinated with dental and orthodontic offices to ensure accurate scheduling and patient flow
• Assisted patients with service inquiries and basic insurance-related questions
• Supported customer satisfaction and retention efforts
• Maintained accurate records and updated customer information in internal systems
• Delivered bilingual (EN/ES) customer support ensuring clear communication

Diploma in Bilingual Executive Secretarial Studies – Centro Educativo Integral Hondureño

High School Diploma in Bachelor of Science and Letters – Centro Educativo Integral Hondureño (CEIH)