Samuel Gomez

Results-driven and highly adaptable professional with extensive experience in fast-paced franchise environments, including global brands such as McDonald's, Subway, Juan Valdez, and currently Popeyes. Throughout my career, I have mastered the ability to thrive under pressure, ensuring fast, efficient, and high-quality service. I excel at continuous learning, operational agility, and delivering empathetic customer service while strictly adhering to diverse brand standards.

Ready to bring my efficiency, dynamism, and strong work ethic to a team that values growth and operational excellence.

Crew at McDonald's (2014-09 – 2015-09)

• High-Volume Food Assembly: Prepared and assembled core menu items with speed and precision, strictly following standardized recipes and assembly-line procedures to meet strict drive-thru and counter timelines.
• Speed-of-Service Optimization: Operated efficiently in a high-pressure, fast-paced environment, contributing to the reduction of order-fulfillment times during peak breakfast, lunch, and dinner rushes.
• Cross-Functional Teamwork: Rotated across multiple stations (kitchen, front counter, and drive-thru) as needed, demonstrating high adaptability and supporting teammates to maintain smooth restaurant flow.
• Equipment Maintenance & Food Safety: Operated commercial kitchen equipment (grills, fryers, and beverage systems) while strictly adhering to corporate food safety, temperature control, and sanitation protocols.

Sandwich Artist at Subway (2016-01 – 2016-07)

• Customized Food Preparation ("Sandwich Artist"): Handled front-line food preparation, assembling customized sandwiches and salads directly in front of guests while ensuring accurate portion control and visually appealing presentation.
• Up-Selling & Guest Interaction: Provided personalized customer service, welcoming guests, guiding them through the menu, and actively suggesting add-ons, sides, and drinks to increase average ticket sales.
• Prep Work & Freshness Management: Managed daily food prep, including baking fresh bread, slicing vegetables, and prepping proteins, ensuring inventory levels were maintained and rotated according to the FIFO (First-In, First-Out) method.
• Independent Station Maintenance: Maintained complete cleanliness and organization of the service line, dining area, and prep stations, often working independently to manage both guest service and store upkeep.

Barista / Customer Service at Juan Valdez Café (2016-02 – 2016-06)

• Premium Espresso & Beverage Crafting: Operated commercial espresso machines to craft premium coffee beverages, strictly adhering to brand standards for milk texturing, espresso extraction, and recipe compliance.
• Coffee Culture & Customer Education: Delivered specialized customer service by sharing knowledge of coffee origins, roast profiles, and brewing methods, enhancing the overall guest experience and brand loyalty.
• Point of Sale (POS) & Cash Handling: Processed cash and digital transactions accurately, managed the cash register, and resolved customer inquiries or order adjustments gracefully during busy rush hours.
• Visual Merchandising & Pastry Care: Stocked and organized pastry display cases and retail coffee shelves, ensuring an appealing visual presentation that aligned with premium brand standards.

Sandwich Artist at Subway (2016-08 – 2022-12)

• Continued to provide exceptional customer service and prepare quality food.
• Collaborated with the team to achieve sales goals and operational efficiency.

Crew at Popeyes Louisiana Kitchen (2025-10 – Present)

• Fast-Paced Food Preparation: Prepared and assembled menu items—including Popeyes' signature fried chicken, tenders, and sandwiches—strictly adhering to brand recipes, portion controls, and high-quality standards.
• Operational Efficiency & Speed: Thrived in a high-volume, fast-paced kitchen and counter environment, consistently meeting and exceeding speed-of-service targets while maintaining accuracy.
• Quality & Safety Compliance: Maintained rigorous food safety, sanitation, and cleanliness standards, ensuring the kitchen and service areas complied with both local regulations and strict corporate guidelines.
• Inventory & Station Management: Monitored station stock levels, anticipated demand during peak hours, and efficiently managed inventory to minimize waste and ensure product freshness.
• Guest Service Excellence: Delivered friendly, fast, and accurate customer service at the register and drive-thru, handling transactions, resolving inquiries, and ensuring a positive guest experience.
• Teamwork Under Pressure: Collaborated effectively with team members and shift managers to streamline operations during rush hours, maintaining an organized and positive work environment.

Academic Bachelor – Bucaramanga Polytechnic Institute (2006-01-15 – 2010-08-31)