Samuel Mancilla

Systems Engineer with extensive experience providing technical support, troubleshooting Windows environments, administering Microsoft 365, and assisting end users in enterprise environments. Passionate about technology, customer service, and continuous learning. Skilled at diagnosing hardware, software, and connectivity issues, documenting solutions, and collaborating with technical teams to ensure timely incident resolution.

Eager to continue growing in modern IT support, cloud technologies, and remote service environments.

IT Solutions Specialist - Grupo Energy

(2023-11)

• Provide first- and second-level technical support for end users.
• Troubleshoot Windows, Microsoft 365, hardware, and network issues.
• Configure user accounts, permissions, and email services.
• Support remote users through Microsoft Teams and remote assistance tools.
• Document incidents and technical procedures.
• Manage IT assets using GLPI and OCS Inventory.
• Collaborate with infrastructure teams to resolve technical issues.

IT Support Technician - Tatung

(2021-01 - 2023-12)

• Delivered technical support for desktop computers and laptops.
• Installed and configured Windows operating systems and business applications.
• Diagnosed hardware, software, printer, and connectivity issues.
• Assisted employees with Microsoft Office and daily IT requests.
• Performed preventive and corrective maintenance.
• Recorded and documented support activities.

IT Support Technician - Firstronic

(2019-01 - 2021-12)

• Provided Level 1 and Level 2 IT support.
• Assisted users with Windows, Linux, and business applications.
• Installed software and configured workstations.
• Resolved hardware and network connectivity problems.
• Created technical documentation and user guides.

IT Support / Data Entry Specialist - National Electoral Institute (INE)

(2015-01 - 2019-12)

• Supported institutional systems and computer equipment.
• Assisted users with software and hardware issues.
• Maintained accurate records and validated information.
• Collaborated with operational teams to ensure system availability.

Bachelor's Degree - Computer Systems Engineering - Universidad Valle del Grijalva (2005-01 - 2009-12)