Sofia Garcia

I am a person who strives to ensure customer satisfaction at all times. I have extensive professional experience and a solid understanding of the industry. I am comfortable working both as part of a team and independently, depending on the needs of the organization. I am looking for an opportunity to demonstrate my value in a company with a promising future.

AAA Hunter at Rappi (2024-01 – 2026-01)

• Restaurant-focused hunter for top-tier brands.
• Built and maintained strong client relationships, identifying loyalty and growth opportunities.
• JBP
• Generated new business for the digital platform.
• Served as a liaison between internal teams to facilitate processes.
• Funnel generation and pipeline management.
• Commercialization of digital solutions focused on marketing-driven revenue.
• Commercial strategy development.
• Customer service and client support.

Project Consultant at Elara Comunicaciones (2023-04 – 2024-01)

• Consultant for key strategic projects.
• Sales team training and coaching.
• Focus on renewals with strategic clients.
• Client meetings to present projects and assess requirements.
• Risk identification and proposal of solutions to manage deviations.

Key Account Manager at Axess Networks (2021-02 – 2023-04)

• Management of premium accounts in private and government sectors.
• Design of satellite communication solutions.
• New business development.
• Team leadership and coordination.
• Funnel generation and revenue assurance.
• Budget management.
• Commercialization of satellite and SD-WAN services.
• Key projects in the maritime sector and government connectivity programs.

Key Account Manager at Elara Comunicaciones (2018-03 – 2021-02)

• Management of key accounts in the private sector.
• Proposal design and business development with carriers.
• Volume-based negotiations and contract follow-up.
• Upselling and customer consulting.
• Cross-functional coordination.
• Commercialization of satellite services and perimeter security solutions (Fortinet).

Telecom Consultant at Metrocarrier (2017-08 – 2018-02)

• IT services consulting for hotel and hospital chains.
• Management of strategic government projects.
• Feasibility assessments and account growth.
• Funnel generation.
• Commercialization of IT portfolio including Endpoint, Web Security, Collaboration, PBX, IP Telephony, Cloud Storage, and Big Data.

Strategic Accounts Consultant at Totalplay (2016-06 – 2017-08)

• Development of new strategic corporate clients.
• IT services consulting and upselling.
• Integration of retail accounts.
• Commercialization of IT solutions: Endpoint, Web Security, Collaboration, PBX, IP Telephony, Cloud Storage, and Big Data.

Project Engineer at Televisa Corporación (2013-04 – 2016-06)

• End-to-end project management from prospecting to deployment.
• Fiber optic network growth design.
• Strategic planning to strengthen government sector relationships.
• Negotiation for strategic government projects.
• Identification of network expansion zones.
• Technical support for account executives.
• Lead projects including the 'Zona Yoo' initiative.

Master's Degree in Technological Innovation – Universidad del Valle de México (2018-08 – 2020-11)

Bachelor's Degree in Communications and Electronics Engineering – Instituto Politécnico Nacional (1999-01 – 2003-01)