Sulinka Lara

Local SEO & Fulfillment Data Analyst at Thryve

Managed and optimized a diverse portfolio ensuring high-ranking local visibility and consistent brand presence across the U.S. market.

Portfolio Management: Managed and optimized a diverse portfolio ensuring high-ranking local visibility and consistent brand presence across the U.S. market.
Executed end-to-end GBP management, including profile verification, reinstatements, and advanced optimization of business descriptions, services, and products to strengthen local relevance.
Handled client review responses using SEO-optimized and location-specific language to boost authority and consumer trust.
Performed manual citation building and regular audits to ensure NAP (Name, Address, Phone) consistency across major directories and local listings.

Experienced QA Manual Tester, specialized in executing manual tests to ensure system quality and functionality.

Reviewed and verified tickets, ensuring the effective resolution of technical issues for Verizon's My Business portal.
Identified bugs, provided detailed documentation of incidents, and coordinated with development teams to implement solutions.
Managed multiple tasks in dynamic environments.

Customer Support Associate at Concentrix

Assisted customers with online purchases and order-related inquiries.

Assisted customers with online purchases, providing detailed explanations of payment methods and ensuring efficient order processing and shipping.
Answered inquiries about product availability, pricing, and specifications.
Explained available payment options, including credit cards, debit cards, PayPal, and installment plans.
Assisted customers in resolving payment issues, ensuring successful transaction processing, and verifying payment confirmations.
Handled order inquiries, including order status, modifications, and cancellations.

Voice customer service experience at Advensus

Managed billing inquiries and customer support services.

Managed billing inquiries, including payments, charges, and discrepancies in account statements.
Assisted customers with invoice adjustments and credits applicable to their accounts.
Performed basic diagnostics and guided customers through troubleshooting procedures.
Processed payments, set up payment plans, and answered questions about payment methods and due dates.
Maintained interactions with customers to provide solutions to their concerns while building customer loyalty.

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