Suzanne Bertram

Hospitality and customer oriented professional background delivering high quality service and memorable guest experiences. Experienced in front-of-house operations, relationship building, and supporting marketing campaigns that drive customer loyalty and brand visibility. Adept at multitasking, problem-solving, and maintaining professionalism under pressure.

Bartender - Bar Básico

(2025-01)

• Boosted repeat customer visits by creating personalized drink recommendations.
• Promoted featured drinks and happy-hour specials, driving higher check averages.
• Served 100+ customers per shift while maintaining accuracy and quality.
• Managed inventory.
• Assisted with ordering, receiving, and stocking bar supplies.

Bartender - Four Seasons Hotel, CDMX

(2024-01 - 2025-12)

• Developed a complete beverage menu, including cocktail concepts, descriptions, and pricing.
• Created and designed all visual assets for the beverage menu, including drink photography and images.
• Prepared and served classic and signature cocktails, spirits, wine, and beverages in accordance with luxury hotel standards.
• Provided high-quality customer service to international guests, ensuring a welcoming and memorable experience.

Marketing Assistant - Cruz Roja

(2023-01 - 2024-12)

• Maintained marketing calendars, content schedules, and digital asset libraries.
• Monitored social media engagement and campaign performance; compiled basic analytics and reports to evaluate effectiveness.
• Supported marketing and communications campaigns for blood drives, disaster relief efforts, fundraising initiatives, and volunteer recruitment.

Marketing Intern - Grupo Posadas

(2022-01 - 2023-12)

• Planned and budgeted monthly internal events to support employee engagement, reinforcing company values and boosting overall productivity.
• Assisted in photo shoots and editing images for marketing use.
• Supported email marketing, seasonal promotions, and event campaigns.
• Monitored engagement metrics and prepared basic performance reports.
• Contributed ideas to improve brand visibility and guest engagement.

Bachelor's Degree - Marketing - Universidad Michoacana de San Nicolás de Hidalgo (2020-01 - 2024-12)

Diploma - Bartender & Management - Universidad Latina de América (2024-01 - 2024-12)