Ulises Fernando Lugo

I am originally from Punta Allen (Sian Kaan), I have a great love for the art of service and creating unique experiences. I am a charismatic, happy, positive person with a passion for life. Teamwork, honesty, and empathy are the foundation for a great work environment and it's something that I carry with me.

I am a creator of experiences in Tulum such as: Organization of dinners, organization of excursions, organization of special events (romantic getaways). Challenges are part of my learning every day and I am always learning new things. And I am more than happy to share my knowledge.

Guest Experience / Concierge leader / OTAS management - Private Host - Tulum, Q. Roo

(2021-01)

Works time almost 24hrs. Airbnb (Super host) / Private Host

• Direct management of maintenance staff and housekeepers
• Property maintenance prevention
• Purchases of furniture, plants, tableware, everything the town needs
• Prevention and maintenance with pool personnel
• Prevention of gardens and green areas
• Exclusive customer services
• Create an atmosphere of friendship with guests
• Recommendations of trendy and exclusive places
• Recommendations of natural areas and archaeological sites
• Solution of situations in the hotel
• Contact through cordial emails and WhatsApp
• Charge by credit cards. (TVP terminals)
• Creation of manuals (Concierge)
• Leadership of the concierge team

Guest Experience / Concierge leader - Mistiq Luxury Condominium - Tulum, Q. Roo

(2020-12 - 2021-12)

1 Year

• Exclusive customer services
• Create an atmosphere of friendship with guests
• Recommendations of trendy and exclusive places
• Recommendations of natural areas and archaeological sites
• Solution of situations in the hotel
• Contact through cordial emails and WhatsApp
• Charge by credit cards. (TVP terminals)
• Creation of manuals (Concierge)
• Leadership of the concierge team

Front desk concierge - The Beach Luxury Boutique Hotel - Tulum, Q. Roo

(2019-06 - 2020-07)

1 Year

• Exclusive customer services
• Create an atmosphere of friendship with guests
• Recommendations of trendy and exclusive places
• Recommendations of natural areas and archeological sites
• Solution of situations in the hotel
• Contact through cordial emails and WhatsApp
• Charge by credit cards. (TVP terminals)

Front desk concierge (Reservations assistant) - Jashita Luxury Boutique Hotel - Tulum, Q. Roo

(2015-09 - 2019-06)

3 Years

• Exclusive customer services
• Create an atmosphere of friendship with guests
• Recommendations of trendy and exclusive places
• Recommendations of natural areas and archaeological sites
• Solution of situations in the hotel
• Contact through cordial emails and WhatsApp
• Charge by credit cards. (TVP terminals)
• In charge of showing the soliman bay
• Reservations assistant
• Bellboy assistant
• Head concierge on evening shift

Tourism Technician - Tourism - CECYTE TULUM (2006 - 2009)

Turismo - Tourism - UNIVERSIDAD TECNOLÓGICA DE LA RIVERA MAYA (UT PLAYA DEL CARMEN) (2009 - 2011)