Vianney Membreño

Motivated and detail-oriented bilingual professional with advanced English proficiency and experience in medical over-the-phone interpretation (OPI). Skilled in customer service, active listening, problem-solving, and delivering accurate and confidential communication between English and Spanish speakers. Strong adaptability, teamwork abilities, and commitment to providing high-quality service in fast-paced environments.

Medical Interpreter (OPI) — LLS Campaign at Teleperformance (2025-09 – 2025-12)

• Provided real-time over-the-phone interpretation for medical calls, including doctor-patient interactions, insurance procedures, and healthcare support.
• Successfully completed training and mentoring phases and transitioned into full production.
• Ensured accurate and confidential communication across clinical, emergency, and insurance contexts.
• Maintained high quality standards, professionalism, and compliance with company policies and HIPAA guidelines.
• Assisted English and Spanish speakers by facilitating clear, culturally appropriate, and accurate interpretation.

Bachiller en Ciencias y Humanidades – Instituto Bilingüe Siguatepeque (2024)