Victor Bulnes

Results-driven bilingual professional with experience in customer service, B2B and B2C sales, call center operations, English instruction, and residential remodeling. Proven ability to build strong relationships with customers and business clients, resolve complex issues, generate sales opportunities, and deliver exceptional service in fast-paced environments. Strong communication, negotiation, and problem-solving skills with a commitment to achieving business objectives and exceeding performance expectations.

Customer Service & Sales Representative at Teleperformance | Global Telesourcing

• Delivered exceptional customer support through inbound and outbound calls.
• Assisted customers with account management, troubleshooting, and product information.
• Identified customer needs and recommended appropriate products and services.
• Maintained high customer satisfaction scores while meeting productivity goals.
• Updated customer information using CRM systems.
• Successfully handled escalations while maintaining professionalism.

B2B & B2C Sales Representative

• Developed relationships with business owners and individual customers.
• Generated new business opportunities through outbound prospecting.
• Conducted product presentations and negotiated pricing agreements.
• Managed the entire sales cycle from prospecting to closing.
• Increased customer retention through follow-up and relationship management.
• Consistently met and exceeded monthly sales targets.

English Teacher

• Planned and delivered English lessons for students of different ages and proficiency levels.
• Improved students' speaking, listening, reading, and writing abilities.
• Customized lesson plans according to individual learning needs.
• Encouraged confidence and conversational fluency.
• Evaluated student progress and provided constructive feedback.

Home Remodeling Specialist

• Managed residential remodeling and renovation projects.
• Coordinated with homeowners to understand project goals and expectations.
• Oversaw painting, drywall, flooring, carpentry, and finishing work.
• Ensured projects were completed on time and met quality standards.
• Built strong customer relationships through excellent communication and reliability.

Bachelor's Degree – Universidad Tamaulipeca

High School Diploma – CECyTE Sabinas Hidalgo