Owner and Manager - Aquavida Coffebar
(2023-01 - 2026-12)
As the owner and manager of the establishment, I oversaw all necessary tasks from the ground up. This included staff recruitment, administration, purchasing, accounting, inventory management, staff training, as well as customer service and sales. I was always present throughout every internal and external process, and I supervised the kitchen and sales staff. A great team was built during those years.
Administration and Public Relations - Baja Premium Beverages, Terraza y Patio, Lively Salon, Tequila Don Ramon Personalizado - Los Cabos
(2021-06 - 2023-12)
In these companies, work was done based on the manager's request since they are different branches, some face-to-face, others via meetings and based on the results of each one, support was provided in different areas, always giving the desired or greater result.
- Administration in general.
- Management of customer accounts in terms of high low payroll and staff recruitment.
- Management of social networks and mkt.
- Management assistant.
- Market study.
- Petty Cash.
Business Partner Executive - CREA Tax Consulting - Cabo San Lucas Corporate Altaterra
(2020-06 - 2021-12)
- Prospecting new clients.
- Management of customer accounts in terms of high low payroll and staff recruitment.
- Negotiation and closing with prospective clients, as well as administrative and tax assistance.
- Worked with the sales team to increase sales and meet established goals.
- Carry out strategies for clients in the fiscal area.
- Assistance in billing processes.
Management Assistant (temporary) - Baldus - Vacaville California
(2019-08 - 2020-12)
- Offered superior service and maximized customer satisfaction.
- Responded efficiently and accurately to customer complaints.
- Administrative assistance.
- I evaluate the quality of the products regularly and investigate new suppliers.
- Evaluate the performance of the staff and offer information to improve their productivity.
- Created detailed reports on weekly and monthly income and expenses.
- As public relations, the brand was promoted in the local community through word of mouth and events in the restaurant.
- As public relations, I look for ways to reach a broader audience (discounts and ads on social networks).
Public Relations Manager - Dollar Car Rental - Las Veredas San José del Cabo Airport Junction
(2017-12 - 2019-05)
- Increased the commission agent portfolio by 80% through advertising, public relations campaigns and strategies in CSL and San José del Cabo with personal in charge.
- Developed and executed marketing techniques programs and general solutions that lead to increased sales, customer/commission agent traffic, and advertising for the company.
- Worked closely with all sales, customer service, and public relations departments to create and maintain upsell marketing materials and hotel partnerships.
- Control verification of accounts receivable and expenses in general.
- Reviewed files, records and other documents to obtain information and respond to client/commission agent requests.
- Worked together with the operational manager to reach the established goals, as well as participate in the operation and logistics of different events in order to provide the best service.
- Monthly goals were met.
- Interact with clients and third parties, manage their files and resolve their claims or deal with their requirements effectively.
- Follow up and maintain good customer relations.
- I was in charge of the department and the public relations team organizing weekly meetings making sure they met their goals.
Public Relations Executive - Budget Car Rental - October 8 San José del Cabo
(2012-10 - 2017-11)
- Increased the credibility of the client/commission agent through the development of newsletters, articles, public relations campaigns.
- Agreements with hotels were established during my stay in the position, we worked together with the management department to cover more commission agents in areas of B.C.S.
- Worked closely with all sales and customer service departments.
- Oversaw the department's monthly analysis, as well as the customer acquisition market and sales performance.
- Reviewed files, records and other documents to obtain information and respond to customer requests.
- Prepare monthly reports to meet established goals.
Management assistant - Villagomez Jurado - Santa Rosa San Jose del Cabo
(2009-04 - 2011-07)
- Made purchase orders with invoices and recorded the necessary information, developed and maintained an internal client filing system.
- Screened business and personal calls and routed them to the right person. Directed and reviewed the filing and office systems.
- Organized the itineraries and national and international travel plans, including restaurant reservations, vehicle services and flights.
- Registered paperwork and organized computer information.
- Responded to a high volume of phone calls and email requests.
- Managed staff and vendors providing a high level of service to the owner and customers.
- Wrote reports, newsletters and executive summaries.
- Assistance to management to follow up and solve their own issues and those of different areas.
- Analyze internal and external reports and presentations.
- Control verification of accounts receivable and expenses in general.
- Archive and organize documents, both physical and digital, including emails, receipts, reports and other administrative documents.
