Yadira Garcia

Communicative, friendly, and highly adaptable professional. Seeking a professional opportunity to demonstrate strong commitment and work ethic. Recognized in previous roles for high productivity and a proven ability to learn quickly.

Bilingual Agent - ACS - Ciudad Juárez, CHH

(2008-07 - 2010-06)

• Entered personal data and verified student documentation for scholarship and personal loan applicants at private universities in the US.
• Contacted applicants regarding missing documentation and verified the authenticity of required documents based on the requested procedure.
• Performed data analysis and data-driven decision-making.
• Executed administrative tasks.

Bilingual Receptionist - Electrolux - Ciudad Juárez, CHH

(2006-09 - 2008-09)

• Answered and managed incoming phone calls, serving as a liaison between suppliers and administrative staff.

Bilingual Agent - EDM - Ciudad Juárez, CHH

(2005-05 - 2005-12)

• Maintained direct communication with salespeople, warehouse staff, mechanics, and drivers for the Penske account.
• Coordinated work teams.
• Performed data analysis and data-driven decision-making.

Bilingual Agent - ACS - Ciudad Juárez, CHH

(2003-11 - 2005-08)

• Handled customer service calls for Boost Mobile, Bell, and AT&T.
• Resolved inquiries, troubleshot cellular and radio equipment issues, and addressed customer questions and concerns.
• Implemented processes and procedures.
• Maintained databases and records.

Bilingual Agent - NPC - Ciudad Juárez, CHH

(2001-05 - 2002-11)

• Handled customer calls regarding credit card payment difficulties, acting as a liaison between the retail store and the bank to resolve the issue.
• Performed data analysis and data-driven decision-making.

Industrial Engineering and Design - Industrial Engineering and Design - Universidad Cultural

High School Diploma (GED) - GED – DACC/NMSU (2012)

High School Diploma - Preparatoria Cultural (2006)

Industrial Engineering - Industrial Engineering - DACC/NMSU