Yolanda Palomeque

Electronic engineer with knowledge of analog, RF, microwave and digital circuits passionate about designing, programming, calibrating, deploying and supporting electronic equipment and associated systems in an electronic environment.

 Customer Service Representative Specialist 09/2021- 06/2022

Alorica, Guadalajara, Jalisco, México.

As a customer service representative specialist, I:

• Applied protocols to identify problems regarding accounts and recommended solutions based on the information given by users.
• Provided primary customer service and offered solutions based on reports.
• Responded to customer inquiries and assisted in troubleshooting.

Hispanic Teleservices De Guadalajara, S.A. De C:V.Jalisco México.

As a customer service representative, I:

• Acted as a product consultant based on the customer’s wants and needs, articulating appropriate product solutions, features, and benefits.
• Used multiple tools and systems (billing systems, knowledge base, technical tools etc.) to give information to any customer interaction.
• Coordinated reports and provided a first escalation point.
• Demonstrated functional skills in communicating and explaining basic account information to the customers with a focus on first-call resolution.

EDUCATION

Communications & Electronic Engineering bachelor's degree.(Universidad De Guadalajara. )

HARD SKILLS:

• Understanding of electrical design.
• Knowledge of analog and digital devices.
• Basic knowledge of radiofrequency.
• Interpretation of electronic schematics.
• knowledge of MATLAB, Simulink, and LabVIEW.
• Knowledge of Xilinx ISE.
• Basic Knowledge of Quartus.
• Knowledge of Multisim and LTspice.
• Basic knowledge of Linux OS and macOS.
• Knowledge of Windows OS and Microsoft Office 365.
• Knowledge of CSG´s platforms.

• C
•  Embedded C.

• Good problem-solving skills.
• Good prioritization skills.
• Strong goal and conversion tracking.
• Strong critical thinking.
• Excellent time management.
• Strong self-direction 
• Excellent integrity and work ethic.