Zaira Castillo

Bilingual Business Analyst (English/Spanish) with strong experience in service delivery, logistics coordination, and ERP order management (SAP, Sysexpert). Skilled in client communication, issue resolution, and cross-functional collaboration to ensure accurate receiving, processing, reporting, and invoicing of client materials. Adept at troubleshooting logistics processes, coordinating freight and pickups, and maintaining high client satisfaction in fast-paced environments.

Business Analyst - Avnet de México S.A. de C.V.

(2026-02 - 2026-07)

• Administered purchase and sales orders in SAP, ensuring accuracy and compliance with internal standards.
• Interfaced with international clients to provide order status updates, resolve issues, and ensure timely processing.
• Coordinated with sales, procurement, and operations teams to communicate client requirements, timelines, and special instructions.
• Prepared detailed Excel reports used for operational reviews and decision-making.
• Identified bottlenecks in order flow and collaborated with internal teams to implement corrective actions.
• Supported logistics scheduling and monitored transportation activities to ensure on-time delivery.

Customs Executive - Exterior Logistics

(2023-12 - 2026-01)

• Managed import/export operations ensuring proper receiving, processing, and documentation of client materials.
• Operated Sysexpert for specialized control of customs documentation, pedimentos, and order tracking.
• Coordinated logistics activities including pickups, carrier scheduling, and communication of client requirements.
• Provided bilingual customer support, resolving escalations and ensuring transparency throughout the logistics cycle.
• Generated operational reports and contributed data for client performance reviews.
• Verified shipment information and collaborated with operations, accounting, and external partners to reconcile discrepancies.
• Supported order maintenance, documentation accuracy, and compliance with deadlines.

Customs Intern - SAT, Guadalajara Customs Office

(2021-07 - 2022-01)

• Verified and validated documentation for customs clearance and asset processing.
• Entered data into institutional systems with accuracy and compliance.
• Organized physical and digital files for audits and internal reviews.
• Assisted users and collaborated with internal departments to resolve documentation issues.

Bachelor's Degree - International Business - Universidad de Guadalajara, CUCEA (2018 - 2023)