Zyan Benavides

I thrive on transforming complex information into clear and friendly deliverables.

I write, translate, and edit flows, reports, manuals, guides, and processes. I work with any text you use to share an idea or communicate a solution.

SOFTWARE AND TOOLS

Technical Writing:

• Confluence
• Plextrac
• Google Suite
• Office Suite
• Wordpress
• Sharepoint + Teams
• Markdown Language

Project Management:

• Jira
• Notion

Flows:

• Visio
• Lucidchart
• Miro

EXPERIENCE

TECH WRITER AND EDITOR | DELL TECHNOLOGIES, 2023 - CURRENT

• Ensured the quality of cybersecurity reports (Purple Team, Penetration Testing, Web Services, and Mobile Services) by adapting and writing the content to the company’s guidelines.
• Created and revamped documentation for the Security Assurance team (Process flows, style guides,

  methodologies, API Documentation, wikis, FAQs). We used UX design for documents and also inclusive language.

PROJECT MANAGER | CONTEXTO DIDACTICO, 2022-2023

• Led a team in developing comprehensive digital financial education content, including videos, infographics, quick guides, videogames, and talking points. We used a behavioral economics approach and gamification strategies.
• Designed and edited user manuals as well as e-learning courses.

TECH WRITER | CONTEXTO DIDACTICO, 2018 - 2022

• Created end-user documentation for digital platforms and websites.
• Edited and wrote banking processes for customer care centers.

• English Literature BA with a specialization in Translation
• Technical Writer Courses and certificates in Udemy, Coursera, and Security Network Defence
• Business Intelligence diploma