Purpose Statement: Business Analysts provide Customer Service Excellence by helping customers implement technology solutions in a cost-effective way, determining the requirements of a project or program, communicating them clearly to stakeholders and solutions development, and helping end users test and deploy the solutions.
Key Job Accountabilities: Work with business partners to elicit high-level requirements and business needs, followed by articulating those into documented business requirements and demands. Assist with prioritization exercises by providing cost and effort estimation/analysis. Manage the priority of demands to map them appropriately into a process focused functionality roadmap.
Contribute as a global team member as part of the overall application delivery process. Represent customers by collaborating with all IT Teams (e.g. Infrastructure, Development, Support) to ensure that business requirements are understood and that solutions meet expectations.
Understand business processes and systems for assigned customer areas and act as a liaison for the customer area between IT, product teams, and the customer. Manage and successfully deliver high complexity projects. At times may provide and lead the direction of others.
Assist with the onboarding of new Business Analysts. Consider enterprise-wide solutions and impact. All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.
Education/Experience Qualifications: A minimum of a Bachelor’s degree is required. 5-8 years of related experience is required CBAP certification achieved or expected within role Agile and Lean Six Sigma certifications are desirable An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
Experience in computing systems or IT support is highly desirable Other Qualifications: Creative problem solving Ability to influence others Mentoring others strategic agility - strong understanding of why projects are being done Ability to ask tough questions and push back professionally and creatively to ensure the success of the organization and projects Comfort with presenting Physical Requirements: Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.
Travel Requirements: N/A This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform. Since 1979, Plexus has been partnering with companies to create the products that build a better world. We are a team of over 19,000, providing global Design and Development, Supply Chain Solutions, New Product Introduction, Manufacturing, and Aftermarket Services.
Plexus is an industry leader that specializes in serving customers with complex products used in demanding regulatory environments. With a culture built around innovation and customer service, Plexus’ teams create customized end-to-end solutions to assure the realization of the most intricate products. We help our customers realize their most visionary ideas, and we’re dedicated to doing our work with innovation, integrity and Customer Service Excellence.
To learn more click here: www.plexus.com
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