Abdullah Elkolak

Arabic-English customer service and hospitality professional with 4+ years of experience working directly with customers and guests in busy, high-pressure environments. Experienced in handling enquiries, complaints, special requests, service issues, and customer interactions while maintaining a calm, professional, and helpful approach.

Native Arabic speaker with fluent English and strong communication skills, comfortable supporting Arabic-speaking customers and working with people from different cultures. My experience includes guest services, crowd management, data entry and reconciliation, and Odoo functional support, giving me a combination of customer-facing, administrative, and technical skills.

I am comfortable following procedures, reviewing information carefully, maintaining accuracy, using CRM, ERP and Microsoft Office systems, and working with different teams to resolve issues. I am particularly interested in roles in customer service, guest relations, guest experience, content review, Arabic-language support, interpretation, and other positions where communication, attention to detail, and customer focus are important.

I hold a Bachelor of Information Technology from SEGi University, Malaysia, and am adaptable, reliable, and comfortable working in multicultural and fast-paced environments.

• Provided professional guest and customer support in busy, high-pressure environments, handling enquiries, complaints, requests, and service issues in Arabic and English.

• Supported guest services and crowd management at events, helping maintain smooth operations, guest satisfaction, and a safe and organized environment.

• Communicated with customers from different backgrounds and coordinated with team members to resolve issues and provide appropriate assistance.

• Maintained accurate records and completed data entry and reconciliation tasks with strong attention to detail.

• Supported business processes as an Odoo Functional Consultant, helping users understand system functions and resolve operational issues.

• Built strong experience in communication, problem-solving, accuracy, teamwork, and following company procedures.

• Developed the ability to remain calm and professional when dealing with difficult situations, high customer volumes, and time-sensitive requests.

• Used Arabic as a native language and fluent English to support effective communication with customers, guests, and colleagues.

Bachelor of Information Technology

SEGi University, Malaysia

Focused on information technology, computer systems, software, and business-related technology. Developed strong digital, analytical, problem-solving, and computer skills that complement my experience in customer service, hospitality, administration, content review, and technical support.