Adriel Adnan

Accomplished and safety-minded professional with extensive high-level customer service, hospitality, and leadership experience across the aviation and F&B industries. Proven track record of managing daily cafe and retail operations, leading diverse teams, and maintaining a calm, analytical approach under pressure. Over a decade of expertise spanning international inflight services with Malaysia Airlines to supervisory and management roles in premier F&B brands.

Cafe Manager at Swee Lee F&B Sdn Bhd (2018-11 – 2026-08)

• Oversaw daily front-of-house and back-of-house cafe operations, ensuring consistent food and beverage quality, presentation, service speed, and customer experience.
• Managed the pre-opening setup, including operational planning, equipment and inventory preparation, and coordination to ensure readiness for opening.
• Managed recruitment from candidate sourcing and screening to interviews and selection, and led the opening team by establishing procedures and training team members.
• Managed stock inventory, supply ordering, cash reconciliation, and compliance with health, safety, and hygiene standards.

Outlet Manager at Inside Scoop (Ice Cream and Coffee shop) (2017-04 – 2018-11)

• Supervised day-to-day outlet operations, ensuring high standards of food safety, product quality, and exceptional customer service.
• Led, trained, and mentored floor staff to optimize team efficiency and maintain a welcoming customer environment.
• Resolved customer complaints and operational challenges efficiently while upholding company protocols.

Assistant Store Manager at Starbucks Coffee Company Sdn. Bhd. (2016-07 – 2017-02)

• Assisted in managing daily operations, inventory control, and labor scheduling for a high-volume retail store.
• Coached a team of baristas to meet service speed goals while ensuring strict adherence to global beverage standards.
• Conducted cash handling, daily sales auditing, and performance evaluations to support store profitability.

Cabin Crew (Widebody) at Malaysia Airlines Berhad (2009-11 – 2016-06)

• Provided extensive world-wide, in-flight customer service across international and domestic routes, catering to premium and diverse passenger demographics.
• Maintained safety as the number-one priority; actively underwent rigorous safety and service training for Boeing 737-400, 737-800, and Airbus A330 aircraft.
• Efficiently handled catering logistics, detailed service delivery, and professional in-flight report writing.

Barista at Starbucks Coffee Company Sdn. Bhd. (2006-02 – 2009-10)

• Maintained deep product knowledge to craft premium beverages and deliver welcoming, fast-paced customer service.
• Contributed to a collaborative team environment, successfully managing multitasking demands during peak store hours.

Diploma in Music – Akademi Seni Kebangsaan (2004)

Certificate in Information Technology (IT) – Boston Web Academy (2002)

Sijil Pelajaran Malaysia (SPM)

Penilaian Menengah Rendah (PMR)

Ujian Pencapaian Sekolah Rendah (UPSR)