Afique Farhan

I have experience in Customer Service at Maybank for 6 months and 1 year Admin Assistant (Protege) Maybank

CUSTOMER SERVICE EXECUTIVE (MAY 2022 – PRESENT)

• Maintained up to date knowledge of products and services on Maybank products. I HANDLED PERSONAL MAYBANK2U AND ALSO MAYBANK2U BIZ PRODUCT
• Responsible to answer inbound calls around 40-60 customer per day and responded to queries and escalates in different kind of issue RELATED TO MAYBANK2U
• Worked to address all customer concerns in a timely and effective manner
• Maintained a high level of customer satisfaction through written communication skills

Bachelor Degree in Business Administration in Finance at UiTM