Ahmad Akram

Looking for a challenging role to utilise my technical database, and management skills for the growth of the organisation and as well as to enhance my knowledge and skills. I am driven by the desire to pave the way toward an empowered global society.

• Handle inquiries and obtain correct information regarding details of reservation
• Confirm and process reservation requests.
• Ensure all information pertaining to reservations are properly taken and entered into the system
• Keep up to date rooms available for sale and any changes in hotel room rates
• Help maximise room sales by upselling to a higher category
• Maintain and update all room reservation transactions, room availabilites
• Handle group bookings as well as end to end reservations processes
• Resolving guest complaints and issues through emails and live chat interactions.
• Managing and updating guest accounts and records.
• Escalating complex issues to the appropriate departments or managers.
• Working with other teams within the company to ensure a high level of guest satisfaction.
• Providing feedback to management on guest issues and trends.

Bachelor degree in Hotel Management