Application for Job
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Dear Sir/Madam, my name is Aida Suhaila Binti Che Mee.
I am 33 years old and I have 14 years working experience as an Recovery Officer and also do admin job. My computer skills are very good and I am hard worker, able to work individual and in team.
I enclose my resume for your inspection and look forward to hearing from you soon. I am available for interview at your convenience.
1. March 2010 - December 2013
CMC I-SOURCE SDN BHD (RHB BANK)
CCR NETWORK SDN BHD (BANK RAKYAT)
· Responsible for monitoring and rehabilitation of delinquent and overdue accounts and minimize delinquent accounts and contain flow through the next cycle.
· Follow up with customers for all outstanding balance and identify problematic to achieve prompt cash collection.
· Making collection effort for past due accounts
· Perform other assignments by managers or supervisors (KPI target).
January 2022 - December 2023
CCR NETWORK SDN BHD (BANK RAKYAT)
· Monitor inbound and outbound call to ensure compliance and call quality.
· Monitor and conducted the team and individual performance evaluation to make sure achieve target given by company.
· Responsible for answering call and email client regarding any collection issues.
· Ensure performance report are prepared and where necessary appropriately distributed
· Attended monthly meeting with client to discuss agency performance.
2007-2009
Institution : Kolej Technology Ypc It-Web
Course : Business Information Technology
2006
Institution : Sekolah Menengah Teknik Tengku Ampuan Afzan
Examination : Sijil Pelajaran Malaysia (SPM)
