Industrial Relations Specialist at Boulevard Motor Group Sdn Bhd (2025-01 – Present)
Industrial Relations Specialist managing unionized workforce transformation and compliance across multiple branches
- Successfully transformed a unionized workforce into a non-union environment, strengthening company operations
- Implemented company policies effectively, ensuring compliance across multiple branches
- Represented the organization in JTK and Industrial Relations cases, achieving favorable outcomes recognized at Borneo awards
- Designed and conducted training programs, improving employee retention and engagement
- Managed disciplinary and internal (DI) processes, ensuring consistent and fair HR practices
Human Resource Manager at MOD Auto Sdn Bhd (2018-01 – 2024-12)
Human Resource Manager responsible for employee relations, compliance, negotiations, investigations, conflict resolution, and communication between management and employees
- Managing employee grievances, disputes, and complaints
- Ensuring compliance with labor laws, company policies, and regulatory requirements
- Participating in collective bargaining negotiations and contract administration
- Conducting investigations into employee misconduct or violations of company policies
- Mediating and resolving workplace disputes
- Providing advice to management on industrial relations issues
- Maintaining open communication between management and employees
- Advising on the development and implementation of HR policies
- Training managers on how to handle employee relations issues
- Ensuring compliance with all applicable labor laws and regulations
- Analyzing employee data to identify trends and recommend improvements
- Developing and implementing recruitment strategies to find and hire qualified candidates
- Establishing and overseeing performance review processes
- Contributing to the development of HR strategies aligned with organizational goals
- Creating a positive and engaging work environment
Human Resource Manager at Puteri APS Manja Sdn Bhd (2010-03 – 2017-11)
Human Resource Manager managing full HR spectrum including recruitment, onboarding, training, conflict resolution, compliance, payroll, and office management
- Consistently recruiting excellent staff
- Maintaining a smooth onboarding process
- Training, counseling, and coaching staff
- Resolving conflicts through positive and professional mediation
- Carrying out necessary administrative duties
- Conducting performance and wage reviews
- Developing clear policies and ensuring policy awareness
- Creating clear and concise reports
- Giving helpful and engaging presentations
- Maintaining and reporting on workplace health and safety compliance
- Handling workplace investigations, disciplinary, and termination procedures
- Maintaining employee and workplace privacy
- Leading a team of junior human resource managers
- Managing office services and operations
- Monitoring inventory of office supplies and budgetary constraints
- Monitoring costs and expenses for budget preparation
- Ensuring office efficiency through equipment procurement and planning
- Overseeing facilities services and maintenance activities
- Organizing and supervising office activities (recycling, renovations, event planning)
- Maintaining and updating company administration policies and procedures
- Leading ISO Steering Committee as Quality Management Representative
- Setting up and leading Security Department
- Setting up Safety & Health Committee
- Designing compensation packages and bonus programs
- Ensuring salaries and benefits compliance with legislation
- Identifying trends and implementing new engagement practices
- Renewing compensation plans with monetary and non-monetary benefits
- Drafting job descriptions, job analyses and classifications
- Evaluating and reporting on effectiveness of employee benefit programs
- Managing payroll administrations and HR Information Systems
- Managing ongoing performance management process
- Designing performance calibration sessions
- Coaching leaders on writing performance reviews
- Partnering with senior leadership on goal setting
- Building and managing project plans for performance management
- Identifying and assessing training needs analysis
- Developing individualized and group training programs
- Developing training manuals and implementing training methods
- Managing training budget and evaluating performance
- Assessing employees' skills and productivity
- Driving brand values through training activities
- Communicating effectively with team members and trainers
- Managing training resources and vendors
- Managing technologies for training delivery
- Managing employee counseling and disciplining
- Conducting exit interviews and analyzing feedback trends
- Organizing employee internal activities
- Managing domestic inquiry and employee counselling
- Organizing employee safety committees
- Preparing HR reports on manpower, turnover, and absenteeism
Assist HR Manager at Menta Construction Sdn Bhd (2007-01 – 2010-02)
Assistant HR Manager assisting with recruitment, employee relations, HR operations, training, compliance, and reporting for construction projects
- Assisting in manpower planning for construction projects
- Coordinating recruitment, interviews, and hiring processes
- Managing onboarding and induction for new employees
- Handling employee grievances and disciplinary matters
- Supporting investigations related to misconduct and disputes
- Ensuring compliance with employment laws and company policies
- Liaising with unions when required
- Maintaining employee records and HR documentation
- Monitoring attendance, leave management, and payroll coordination
- Ensuring proper documentation for foreign workers and permits
- Identifying training needs for construction staff and supervisors
- Coordinating safety training and employee development programs
- Ensuring HR policies comply with labor laws
- Assisting in implementing HR strategies and improvements
- Preparing HR reports on manpower, turnover, absenteeism, and disciplinary cases
Executive HR at Sinar Jernih Sdn Bhd (2003-12 – 2006-12)
Executive HR managing recruitment, employee administration, payroll, benefits, employee relations, site coordination, and compliance for cleaning contracts
- Recruiting cleaners, supervisors, and site workers based on contract requirements
- Coordinating interviews and onboarding for new employees
- Ensuring sufficient manpower for all cleaning contract locations
- Maintaining employee records, personal files, and HR documentation
- Preparing employment contracts, offer letters, and confirmation letters
- Monitoring employee attendance, leave, and overtime
- Coordinating with payroll team for salary processing
- Verifying attendance, overtime, and allowances before payroll submission
- Handling statutory contributions such as EPF, SOCSO, and PCB deductions
- Handling employee complaints, disciplinary issues, and grievances
- Ensuring compliance with company policies and procedures
- Supporting investigation and disciplinary action when required
- Liaising with site supervisors and clients regarding manpower issues
- Ensuring workers are deployed according to contract requirements
- Conducting site visits to monitor staff performance and attendance
- Ensuring compliance with Employment Act 1955 Malaysia and labor regulations
- Preparing HR reports on manpower, absenteeism, and turnover
- Supporting audits and inspections when required
