Alex Nero Samuel

Dynamic and results-driven Human Resources Manager with over 15 years of comprehensive experience specializing in Industrial Relations (IR), Employee Relations (ER), and deep expertise in Malaysian Labour Laws (EA & SWA regulation), Trade Union Act, and Industrial Relations Act. Proven track record in fostering positive employee relations, enhancing workplace wellbeing, and implementing effective retention strategies. Skilled in conducting training, development programs, and employee counseling to support both organizational goals and individual growth.

Adept at creating a harmonious work environment while ensuring full compliance with statutory requirements and best HR practices.

Willing to relocate: Anywhere

Industrial Relations Specialist at Boulevard Motor Group Sdn Bhd (2025-01 – Present)

Industrial Relations Specialist managing unionized workforce transformation and compliance across multiple branches

• Successfully transformed a unionized workforce into a non-union environment, strengthening company operations
• Implemented company policies effectively, ensuring compliance across multiple branches
• Represented the organization in JTK and Industrial Relations cases, achieving favorable outcomes recognized at Borneo awards
• Designed and conducted training programs, improving employee retention and engagement
• Managed disciplinary and internal (DI) processes, ensuring consistent and fair HR practices

Human Resource Manager at MOD Auto Sdn Bhd (2018-01 – 2024-12)

Human Resource Manager responsible for employee relations, compliance, negotiations, investigations, conflict resolution, and communication between management and employees

• Managing employee grievances, disputes, and complaints
• Ensuring compliance with labor laws, company policies, and regulatory requirements
• Participating in collective bargaining negotiations and contract administration
• Conducting investigations into employee misconduct or violations of company policies
• Mediating and resolving workplace disputes
• Providing advice to management on industrial relations issues
• Maintaining open communication between management and employees
• Advising on the development and implementation of HR policies
• Training managers on how to handle employee relations issues
• Ensuring compliance with all applicable labor laws and regulations
• Analyzing employee data to identify trends and recommend improvements
• Developing and implementing recruitment strategies to find and hire qualified candidates
• Establishing and overseeing performance review processes
• Contributing to the development of HR strategies aligned with organizational goals
• Creating a positive and engaging work environment

Human Resource Manager at Puteri APS Manja Sdn Bhd (2010-03 – 2017-11)

Human Resource Manager managing full HR spectrum including recruitment, onboarding, training, conflict resolution, compliance, payroll, and office management

• Consistently recruiting excellent staff
• Maintaining a smooth onboarding process
• Training, counseling, and coaching staff
• Resolving conflicts through positive and professional mediation
• Carrying out necessary administrative duties
• Conducting performance and wage reviews
• Developing clear policies and ensuring policy awareness
• Creating clear and concise reports
• Giving helpful and engaging presentations
• Maintaining and reporting on workplace health and safety compliance
• Handling workplace investigations, disciplinary, and termination procedures
• Maintaining employee and workplace privacy
• Leading a team of junior human resource managers
• Managing office services and operations
• Monitoring inventory of office supplies and budgetary constraints
• Monitoring costs and expenses for budget preparation
• Ensuring office efficiency through equipment procurement and planning
• Overseeing facilities services and maintenance activities
• Organizing and supervising office activities (recycling, renovations, event planning)
• Maintaining and updating company administration policies and procedures
• Leading ISO Steering Committee as Quality Management Representative
• Setting up and leading Security Department
• Setting up Safety & Health Committee
• Designing compensation packages and bonus programs
• Ensuring salaries and benefits compliance with legislation
• Identifying trends and implementing new engagement practices
• Renewing compensation plans with monetary and non-monetary benefits
• Drafting job descriptions, job analyses and classifications
• Evaluating and reporting on effectiveness of employee benefit programs
• Managing payroll administrations and HR Information Systems
• Managing ongoing performance management process
• Designing performance calibration sessions
• Coaching leaders on writing performance reviews
• Partnering with senior leadership on goal setting
• Building and managing project plans for performance management
• Identifying and assessing training needs analysis
• Developing individualized and group training programs
• Developing training manuals and implementing training methods
• Managing training budget and evaluating performance
• Assessing employees' skills and productivity
• Driving brand values through training activities
• Communicating effectively with team members and trainers
• Managing training resources and vendors
• Managing technologies for training delivery
• Managing employee counseling and disciplining
• Conducting exit interviews and analyzing feedback trends
• Organizing employee internal activities
• Managing domestic inquiry and employee counselling
• Organizing employee safety committees
• Preparing HR reports on manpower, turnover, and absenteeism

Assist HR Manager at Menta Construction Sdn Bhd (2007-01 – 2010-02)

Assistant HR Manager assisting with recruitment, employee relations, HR operations, training, compliance, and reporting for construction projects

• Assisting in manpower planning for construction projects
• Coordinating recruitment, interviews, and hiring processes
• Managing onboarding and induction for new employees
• Handling employee grievances and disciplinary matters
• Supporting investigations related to misconduct and disputes
• Ensuring compliance with employment laws and company policies
• Liaising with unions when required
• Maintaining employee records and HR documentation
• Monitoring attendance, leave management, and payroll coordination
• Ensuring proper documentation for foreign workers and permits
• Identifying training needs for construction staff and supervisors
• Coordinating safety training and employee development programs
• Ensuring HR policies comply with labor laws
• Assisting in implementing HR strategies and improvements
• Preparing HR reports on manpower, turnover, absenteeism, and disciplinary cases

Executive HR at Sinar Jernih Sdn Bhd (2003-12 – 2006-12)

Executive HR managing recruitment, employee administration, payroll, benefits, employee relations, site coordination, and compliance for cleaning contracts

• Recruiting cleaners, supervisors, and site workers based on contract requirements
• Coordinating interviews and onboarding for new employees
• Ensuring sufficient manpower for all cleaning contract locations
• Maintaining employee records, personal files, and HR documentation
• Preparing employment contracts, offer letters, and confirmation letters
• Monitoring employee attendance, leave, and overtime
• Coordinating with payroll team for salary processing
• Verifying attendance, overtime, and allowances before payroll submission
• Handling statutory contributions such as EPF, SOCSO, and PCB deductions
• Handling employee complaints, disciplinary issues, and grievances
• Ensuring compliance with company policies and procedures
• Supporting investigation and disciplinary action when required
• Liaising with site supervisors and clients regarding manpower issues
• Ensuring workers are deployed according to contract requirements
• Conducting site visits to monitor staff performance and attendance
• Ensuring compliance with Employment Act 1955 Malaysia and labor regulations
• Preparing HR reports on manpower, absenteeism, and turnover
• Supporting audits and inspections when required

Accounts (STM/STPM) in Accounts – SMK SG Pelek (1999)