Amie 96

I had almost 10years experience in F&B line. A very hardworking and ambitious person that want to learn, gain and archieve my goal. Im a fast learner in everything that I do. Pressure will not bring me down but it make me more stronger. I love to do something out of my comfort zone.

General manager at DIN BY DIN TAI FUNG KLCC (2024-09 – Present)

• Oversee day-to-day restaurant operations (kitchen, service, cleanliness, food quality).
• Ensure SOPs are followed (portioning, presentation, service style).
• Manage scheduling, staffing levels, and workflow
• Recruit, train, and mentor staff (service crew, chefs, supervisors).
• Motivate team and maintain high morale.
• Conduct performance reviews and set KPIs.
• Handle customer feedback and resolve complaints quickly.
• Maintain consistent service standards aligned with Din Tai Fung’s brand reputation.
• Ensure smooth guest flow, especially during peak hours.
• Monitor daily sales, cost control, and profitability.
• Manage budgets, inventory, and supplier relations.
• Plan promotions or upselling strategies to boost revenue.

Assistant manager at Tono izakaya (2022-12 – 2024-08)

• Resolved issue receipts, refunds, and change for report.
• Resolved customer complaints, guide them and provide relevant solutions.
• Ensured accurate transactions by balancing cash register at the beginning and end of shift
• Ensured cleanliness and sanitation of workstation and equipment.
• Calculating OT, payroll and petty cash.
• Handling staff schedule, attitude and product knowledge
• Monthly stock check report
• Handling event more than 80pax

Assistant manager at Marco one utama (2021-11 – 2022-09)

• Improving my coffee art and skill at the bar.
• hostess and table arrangement for big pax and small pax.
• Maintain my customer service and decision making when it comes to peak hour.
• Do a few of papar works such as opening and closing, weekly and monthly report, petty cash, cashiering, stock check and counting inventory.
• Improving skill to serve wine, liquor and champagne.

Crew manager at Sushi Zanmai (2017-08 – 2020-12)

• Start from service crew and been promoted for 3 times.
• Punctual and discipline in anything that I do.
• Monitor staff and customer.
• Do some of paperworks
• Work under pressure with non stop queueing customer.

Retail assistant at Gap (2016-01 – 2016-06)

Im working as retail assistant. I need to serve every customers that enter my boutique and explain to them what promotions was given.

Store assistant at Charles&Keith (2013-12 – 2014-05)

– Sekolah Menengah Teknik Kajang