Arun Kumar

To be an integral part of a professionally managed Organization & innovatively contribute to its growth with a result-oriented approach to achieve the excellence in my field of interest.

Retail Store Executive - DHL Express India Pvt Ltd

Working as Retail Store Executive in DHL Express India Pvt Ltd as an outsource for 2.5 years

• Assessing customers' needs and suggesting solutions to their problems.
• Working with cash registers and processing payments.
• Setting and attaining sales goals.
• Giving customers advice about sales and promotions.
• Preparing Sale report of Stores and handling all inbound & outbound queries.
• Handling stores inventory.
• Maintaining the entire file for Audit.

Team Leader - DHL Express India Pvt Ltd

(2016)

Working in DHL Express India Pvt Ltd. As Team Leader Since 2016 till date

• Assist the Supervisor in day-to-day activities and to support and provide guidance to their peers.
• Act as a mentor for the trainees/ Government Apprentices/ Probationers and train them.
• Carry out audit of the service station as and when required.
• Constantly monitor performance of team members and provide or recommend re-training if need be.
• Assist in the implementation of projects for service improvement and / or cost reduction.
• Ensure Security practices and policies that support the business needs are met.
• Conduct vehicle audit on regular basis, analyze and give recommendation.
• Maintaining relationships with internal and external customers for better performance.
• Responsible for utilizing logistics IT systems or software to optimize procedures
• Responsible for maintaining accurate logs of all transportation and goods.
• Manage customer grievances and send them to the appropriate department when necessary.
• Imparts First Aid training for the employees.
• Conduct refresher courses for the employees.
• Managing the cash activity.
• Maintained quality service by following organization standards
• Assist SCM to Prepare Operation reports for improvement
• Attend self-improvement training and recommend team members to the appropriate training sessions
• Managing the vendor relationship and process the invoices.

MBA - Central University of Himachal Pradesh

BBA - Goswami Ganesh Dutt Snatam Dharam College Rajpur (Palampur)