Production Planning Executive at Improvage Precision Sdn Bhd (2023-09 – Present)
- Planned and coordinated production schedules to ensure timely completion of deliverables and operational targets.
- Coordinated cross-functional teams including production, engineering, procurement, and quality departments to ensure smooth project and operational execution.
- Managed resource allocation including manpower, materials, and equipment to optimize productivity and meet operational objectives.
- Prepared progress reports, schedule updates, and performance analysis for management review.
- Collaborated with suppliers and procurement teams to ensure timely availability of materials and components.
- Ensured compliance with company standards, safety procedures, and quality requirements throughout production activities.
Customer Service Professional at Telekom Malaysia Berhad (2021-12 – 2023-06)
- Delivered high-quality support to customers via phone, email, and chat, resolving inquiries, complaints, and requests with professionalism and empathy.
- Managed daily case logs using CRM tools ensuring accurate documentation of all customer interactions.
- Assisted in training new hires by sharing best practices and onboarding support documentation.
- Handled 60+ customer interactions per day while meeting/exceeding KPIs such as response time, resolution time, and customer satisfaction.
Quality Control Executive at Aimfood Manufacturing Sdn Bhd (2020-11 – 2021-12)
- Conducted in-process checks, finished product inspections, and sampling to maintain high product safety and quality.
- Implemented Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMP) to reduce contamination risks and ensure hygiene compliance.
- Trained production team on food safety, hygiene protocols, and quality standards, fostering a quality-first culture.
- Maintained accurate QA/QC records, including batch records, inspection checklists, calibration logs, and cleaning schedules.
- Maintained a structured documentation system to support traceability, audit readiness, and operational transparency.
Quality Control Internship at Juara Rasa Maju Sdn Bhd (2019-06 – 2019-09)
- Conducted routine quality inspections on packaging and raw materials to ensure compliance with company standards.
- Maintained accurate and organized documentation to support traceability, quality tracking, and audit readiness.
- Gained hands-on experience in quality control processes and contributed to maintaining high product standards.
