Bayu C

Data Analyst with 2+ years of experience transforming complex business data into clear, actionable insights, analyzing sales, performance, and operational datasets for enterprise clients, building SQL-driven BI dashboards that reduced manual reporting time by 60%, delivering analytics solutions that contributed to 5–20% revenue growth, and translating raw data into strategic recommendations for data-driven decision-making.

Learning Evaluation & Capability Analyst at Mie Gacoan (2026-05 – Present)

• Lead national-scale learning and talent development initiatives, including talent journey programs aligned with business needs.
• Support LMS development to improve data transparency and participant journey monitoring.
• Design national crew capability assessment tools and contribute to the National Best Employee Awarding program.
• Calculate and monitor KPI achievement at both department and individual level.
• Analyze post-training employee performance and collaborate with operations teams to drive continuous improvement.

Conversational AI / Prompt Engineer at GameChange Indonesia (2024-05 – 2026-01)

• Optimized LLM prompts for customer service chatbots, improving response accuracy from 70% to 85% in internal pilot testing.
• Delivered Dialogflow chatbots for 10+ enterprise projects, automating up to 30% of repetitive customer inquiries.
• Ran API tests in Postman to ensure stable integration and data exchange between chatbot and backend services.
• Translated client requirements into conversational workflows, accelerating chatbot deployment.

Data Analyst / Business Intelligence at GameChange Indonesia (2023-06 – 2024-05)

• Analyzed sales, bonus, and employee performance data for 6 enterprise clients, contributing to 5–20% sales growth.
• Cleaned and standardized 80,000+ rows of business data, reducing reporting errors by 35%.
• Developed 12+ Power BI and Tableau dashboards used weekly by management teams, cutting manual reporting time by 60%.
• Wrote multi-table MySQL queries (Workbench & DBeaver), cutting reporting turnaround from hours to under 10 minutes.
• Built KPI monitoring dashboards to enable real-time tracking of sales and employee performance metrics.
• Designed data-driven sales competition schemes that improved team motivation and increased client revenue.

Customer Service at GameChange Indonesia (2022-02 – 2023-06)

• Conducted 50+ outbound calls daily to prospective customers and recorded structured feedback into the CRM system.
• Provided organized customer feedback data that supported analytics teams in improving product strategies.

Network Technician at Telkom Indonesia (2021-02 – 2022-01)

• Installed and troubleshot Wi-Fi and fiber optic networks for residential and small business clients.
• Maintained customer network uptime with a resolution success rate above 95%.

Master of Computer Science – University of Brawijaya (2021-06 – 2024-01)

Bachelor of Information Technology – University of Mulawarman (2015-08 – 2019-12)