Chin Yuli

Sales Coordinator and Customer Service professional with 10 years of experience in order processing, sales documentation, logistics coordination, and customer communications. Bilingual (English, Chinese, Cantonese, Malay). Proficient in Autocount software system, SQL, Microsoft Office and Microsoft Excel.

Sales Coordinator cum Customer Service at Mega Flour Sdn Bhd (2025-03 – 2026-07)

• Process orders, issue DO/INV/quotations, and manage order amendments
• Coordinate with sales and logistics teams for smooth delivery
• Monitor stock levels and trigger replenishment
• Handle customer inquiries via email/WhatsApp

Admin at 7 Lighting Supply (2024-05 – 2025-02)

• Processed orders
• Issued invoices using SQL
• Handled customer inquiries

Customer Service Executive at Sincerol Sdn Bhd (2021-12 – 2024-04)

• Managed inquiries via calls, email, messaging; processed orders via SQL
• Handled walk-in customers and provided product support and service
• Resolved customer complaints and ensured high satisfaction levels
• Coordinated with warehouse & technical teams; resolved complaints
• Maintained proper documentation and filing systems

Sales Coordinator at Surge Electric (M) Sdn Bhd (2016-01 – 2021-12)

• Handled sales, procurement, promotions, stock management
• Managed e-commerce accounts on Lazada, Shopee, Mudah
• Designed catalogues and managed social media

Bachelor of Mass Communication in Advertising – Taylor's University (2014-01 – 2015-01)

Diploma in Mass Communication in Advertising – Tunku Abdul Rahman University College (2011-01 – 2013-01)