Vanesssa Chye

A Business major student graduated in communication skills from Takushoku University , Tokyo in year 2002. Experiences working in Japanese culture company in about 10 years. Working scope included BPO, MNC and hospitality film as customer support，operations and indoor sales. Currently looking for better opportunities that can full fill more satisfaction life style and long term contribution job.

Technical Support Representative at Accenture (2024-06 – Present)

• Proactive professional with expertise in reviewing and managing ongoing case statuses to ensure timely resolutions.
• Monitoring case progress, identifying potential roadblocks, and implementing solutions to enhance

Process Specialist at Infosys Technologies Malaysia Sdn Bhd (2023-09 – 2024-06)

• Handling customers liaise with
• Handling customer shipment issues by email, liaising with Manufacture & Logistic to follow up shipment matters. Using Oracle tool to do booking replacement order.
• Use Salesforce for requesting materials Information.
• Use CPR tool to check customer account related information.

Process Executive at Genpact Malaysia Sdn Bhd (2022-11 – 2023-09)

• Moderate the content of products which are game industry.
• To correct the sentence based on policies.

Executive at Revive Health & Wellness (2021-01 – 2022-11)

• Give health checking of customer body
• Presentation about importancy of health
• Give solutions to customers who have health issues
• Promote therapy to customers who need health improvement

Client Relationship Manager at APC Events Sdn Bhd (2018-08 – 2020-11)

• Promote investment products and do phone calls to invite clients to the event as well.
• Dealing with local clients and presenting the forestry products into investment
• Deliver Products information
• Handle requirement from clients
• In charge of client portfolio

Guest Relations Executive/ Sales at Eastin Hotel Penang (2014-11 – 2015-05)

• Promote Room and Prepare quotation.
• Communicated with existing and new customers included Japanese who are long stay in Malaysia
• Indoor sales event
• Prepare event quotation and event order.

Customer Service Executive at Yamato Transport (M) Sdn Bhd (2011-07 – 2013-07)

• Operation flow observation through system
• Preparing operation related data, such as time zone for pick-up and delivery)
• Indoor Sales for signing up corporate account.

Finance Collector at Verify Pte Ltd (2011-07 – 2013-07)

• Monitoring customer payment terms
• Engage in customer related collection issues
• Indoor Sales for signing up corporate account.

Secretary to MD at Kasatani Advance Technologies Sdn Bhd (2006-07 – 2007-03)

• Prepare P&L report, booking room, booking air ticket & minutes meeting.
• Administrative tasks
• Any other adhoc task requested by MD

Administration/Customer Service at Sagawa Logistic (Tokyo) (2002-04 – 2006-05)

• Invoice generated & Inventory control

Degree in International Business Communication – Takushoku University (2002)