Freelance Designer & Marketing Support (Part-time) at One Kingdom MYY (2025-01 – Present)
Part-time freelance design and marketing support for an indoor playground
- Design posters, food menus, and visual materials for an indoor playground
- Create and manage social media content, including posts for promotions, workshops, and events
- Follow brand guidelines to produce clean, engaging, and consistent layouts
- Translate client briefs into effective design solutions and marketing visuals
- Assist in promoting products, workshops, and events to increase engagement and customer participation
- Handle quick turnarounds while maintaining consistent design quality and brand standards
Customer Service Executive (Remote) at 360 Stayz (2023-06 – 2024-11)
Remote customer service support handling inquiries and providing timely assistance
- Handled customer inquiries and provided timely support via chat, email, and phone
- Assisted clients with bookings, changes, and issue resolution to ensure a smooth customer experience
- Maintained accurate records of customer interactions and follow-ups
- Coordinated with internal teams to resolve customer concerns efficiently
- Delivered professional and friendly service while managing multiple requests in a fast-paced environment
- Communicated effectively with Australian clients
Department Assistant cum Administrative Operations at Mindscape Creatives Inc. (2022-03 – 2023-04)
Administrative and operational support for creative company
- Managed incoming calls and communications, handling inquiries efficiently
- Organized company events, including planning and on-site coordination
- Supported meetings by preparing agendas and taking minutes
- Prepared reports and basic budget summaries
- Assisted HR functions, including recruitment coordination, onboarding support, and maintaining employee records
- Collaborated with management on basic cost analysis and administrative operations
- Handled internal issues and contributed to a positive work environment
Bancassurance Specialist at Ambank (M) Berhad (2021-03 – 2022-02)
Bancassurance specialist providing financial advisory and insurance services
- Advised customers by identifying financial gaps and recommending suitable investment and insurance products
- Assisted customers in settling insurance claims for covered risks
- Conducted KYC, customer on boarding, and documentation verification in compliance with regulations
- Maintained strong customer relationships to ensure superior banking experience
- Supported branch colleagues with product knowledge and sales techniques through market updates and technical analysis
Personal Banker at Hong Leong Bank (2018-11 – 2021-02)
Personal banking services including customer advisory and account management
- Obtained licenses for FIMM (Unit Trust) and insurance (PCE, CEILI, Takaful)
- Advised customers on suitable investment alternatives based on financial goals
- Recommended banking products and services according to customer needs
- Prepare and processed documentation for account opening and maintenance
- Conducted KYC, customer on boarding and documentation verification
- Implemented fraud prevention measures, closely monitoring accounts for suspicious activity to protect client assets
Sales Secretary at Imperial Hotel (2018-08 – 2018-10)
Administrative and secretarial support for hotel sales department
- Prepared and managed correspondence, reports, and official documents with accuracy
- Planned, scheduled, and prioritized tasks to meet deadlines consistently
- Compiled and analyzed statistical reports on sales, stock, and orders for management
- Forwarded reports and updates to Sales Manager to ensure smooth workflow
- Provided administrative support to the sales team, enhancing operational efficiency
Sales Advisory at The Travel Store (2017-10 – 2018-07)
Sales advisory and customer service in travel retail
- Delivered excellent customer service and achieved high satisfaction levels
- Advised customers on products that best met their needs and encouraged purchases
- Enhanced knowledge of new products and services to improve sales effectiveness
- Explained product features and assisted customers in locating products and processing payments
