Project manager & analyst | Scrum Master Certified
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A proactive senior IT project analyst with 5 years of experience in banking & financial industry seeking for a challenging environment to drive innovation, foster growth, and push through limits. Passionate in helping others and making impactful contributions to the organization's success.
· Developed, monitored and adjusted UAT project schedules, timelines and resources as required to enable effective resource planning of project members.
· Conducted risk management by identifying, assessing, and monitoring project risks. Developed risk mitigation and contingency plans to minimize project risks.
· Planned and facilitated project meetings. Ensure meetings were productive, action items were followed up and removed impediments.
· Performed regular project status updates to stakeholders by preparing and presenting reports on project progress.
· Established a project management framework that covered policies, standards, procedures, processes and activities to effectively manage project from initiation to closure.
· Engaged and managed stakeholders, ensuring their needs are understood. Maintained effective communication with stakeholders throughout the project.
· Developed and communicated product roadmap to stakeholders, ensure end-to-end launch of system enhancements were implemented in Intranet.
· Collaborated with IT development team to understand on requirement feasibility, system limitations and potential workaround.
· Gathered and analyzed project requirements from stakeholders. Ensure clear understanding of business needs and objectives.
· Collaborated with teams to design solutions that meet requirements. Translated business requirements into technical specifications.
· Identified opportunities to enhance project processes. Advised on system improvements that resulted in system automation and reduced the need of manual effort.
· Actively managed change requests and performed impact analysis to prevent delay in project completion due to unanticipated impacts on system.
· Developed training materials and provided user training. Provided post-implementation support and troubleshooting.
· Created, reviewed, maintained 100+ test cases based on user requirement specification to ensure end to end requirements are met and test cases has 100% test coverage.
· Executed 100+ test cases in both website and mobile application based on organization quality standard, prevented 50+ software bugs from being released to production system within a compressed timeline.
· Identified, documented, reported and communicated the defects with IT developers using JIRA. Actively followed up on resolve status to ensure bugs were resolved within stipulated time with 100% closure rate.
· Created test data using SQL queries and Postman API calls which resulted in improved test data preparation efficiency.
MULTIMEDIA UNIVERSITY, Kuala Lumpur, Malaysia | (2014 - 2018)
Bachelor of Computer Science (Hons.) with specialization in Software Engineering
